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[FONT=Helv] Hey there everyone, I've got a couple of BB users that are getting the ... Server Admins forum

  1. #1
    Gman1108's Avatar
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    Error Messages

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    [FONT=Helv]Hey there everyone,

    I've got a couple of BB users that are getting the following errors on their devices. One is an 8700 and the other is an 8310:

    The BlackBerry Enterprise Server was unable to process a message. You can still view this message in your desktop email program. Your system administrator has been notified.

    I've tried re-sending the service books to the devices, but still no good.

    Is there anything else I need to look out for or check? Otherwise, I'm thinking of doing a re-activation to give them a kick.

    Thanks.
    [/FONT]

  2. #2
    boricua's Avatar
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    That is a APB message sent to the BlackBerry smartphone for the following reasons:
    • Mail database corruption
    • Unreadable message format
    • Incompatible compression technique
    • Network issues
    • Unforeseen factors
    • Mail file exceeds 500 MB
    • Mail file has reached a predefined threshold preventing the BlackBerry Enterprise Server from gaining access to the mail file
    • Mail file may contain a corrupted message which the BlackBerry Enterprise Server is unable to process
    • Low disk space on the BlackBerry Enterprise Server
    In most cases, database corruption is the cause. It can be resolved by performing IBM Lotus Domino database maintenance tasks on the affected BlackBerry smartphone user's mail file.

  3. #3
    Gman1108's Avatar
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    ~via BB (wap.pinstack.com)~thanks for tips.

    I think it might be the account limit.

    I'll check it out.

    Thanks again.

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