[imapcmd]

I have a user that is now getting the "Encryption Key Failure" message when reading emails. This started about a week ago, and he can still send and receive email, by just bypassing the message.

Question: What does it mean in terms of security if a BB users doesn’t regenerate a key?
In such instances would such emails be sent without encryption?
If so, at what point would encryption keys be regenerated, if ever, without user intervention?

Any help is greatly appreciated.
Kevin

[MotoUp]

You can regenerage the encryption key on the handheld by going to Options > Security > General Settings, then scroll down to your services, click to get your menu, then choose Regenerate Encryption Key. You can also regenerate it using Desktop Manager

Every once in awhile I have a user that has to do this. It's not very often though, so I don't know what causes it to have to be done.

[imapcmd]

Once I regenerate the Encryption Key, does the user have to go the Enterprise Activation again?

Thanks

[MotoUp]

~via BB (wap.pinstack.com)~
Nope, you don't have to go through activation. It will simply regenrate the key and stop bugging the user.

[twj332]

I have noticed this happening too on my 8703e ever since I changed to BES service with exchangemymail. Frequency is 1-2 times a week and I usually regenerate encryption if I see msg.
My question is, if I don't regenerate the key what impact on my security does this have?

I found this post very useful and informative as well.
http://blackberryforums.pinstack.com...yption+failure