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  1. #1
    smalld's Avatar
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    Email not deleted on HHandhald after sync

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    i have seen a number of threads on this. nothing too current. is there or is there not a way for BES to sync the deleted emails on the handheld. TO be clear if i delete off my notebook on outlook exchange, should it not update the handheld on sync.
    i cant get it to work.
    thanks in advance

  2. #2
    ljbyar's Avatar
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    Re: Email not deleted on HHandhald after sync

    Welcome to the Stacks Smalld.

    The only issues I have had (I'm on BES) with deletes not synching is when I delete on my desktop and then my "deleted items" are emptied before Outlook synchs back with my BB. If you empty your deleted items too quickly, it won't synch properly.

    Could that be your issue?

  3. #3
    smalld's Avatar
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    Re: Email not deleted on HHandhald after sync

    i will try that... could be (i dont think so, but who knows)... thanks.

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    ljbyar's Avatar
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    Re: Email not deleted on HHandhald after sync

    Keep in mind that although email usually is delivered to your BB and Outlook at the same time, synching changes between the two happens less frequently which is when this problem can occur.

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    Re: Email not deleted on HHandhald after sync

    could u verify this:
    -In your BB, Enter to Message App
    -click trackwheel->select Options
    -Email Reconciliation
    *Message Services: Desktop
    *Delete On->Mailbox & Handheld
    *Wireless Reconcile: ON (evident)
    -after delete messages in your Outlook
    -and in your BB go to Message app->Reconcile Now
    -check if the changes sync.

  6. #6
    takeshi's Avatar
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    Re: Email not deleted on HHandhald after sync

    Quote Originally Posted by smalld
    nothing too current.
    BES reconcilation hasn't changed in a long, long time so all that information should still be relevant. Verify your reconcilation settings as mentioned above and make sure that you're not permanently deleting on your PC or moving email into a PST (those changes won't be reconciled properly).

  7. #7
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    Re: Email not deleted on HHandhald after sync

    Shift+delete doesn seem to reconcile to the BB either.

    ~via BB (wap.pinstack.com)~

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