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OK so the president of my company isnt receiving his email via his bb. He ... Server Admins forum

  1. #1
    amanda0769's Avatar
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    Email Help Please!

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    OK so the president of my company isnt receiving his email via his bb. He is obviously on BES. The IT guy just came up to ask me a question on how to fix it and I didnt know. Any help so maybe I can be the hero and resolve the situation would be appreciated!
    Thanks!

  2. #2
    jrockett's Avatar
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    Re: Email Help Please!

    Resend service books and/or try reactivating his BB on the BES. GL.
    Last edited by jrockett; 07-27-2007 at 11:15 AM.
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  3. #3
    takeshi's Avatar
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    Re: Email Help Please!

    Battery pull is always a good starting point too. Wireless sometimes gets stuck if coverage is lost or if wireless is left on while flying.

  4. #4
    tjsch123's Avatar
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    have them try to remove his account from the bes and then put it back on again.

  5. #5
    zeyrah's Avatar
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    Re: Email Help Please!

    We need a little more info. Does he have a data connection (web connection or pin to pin) ? If he does not, you may need to the wireless carrier. We need to determin root cause. Good luck!~via BB (wap.pinstack.com)~

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