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I have an exchange BES with Verizon Wireless service. A user just came to me ... Server Admins forum

  1. #1
    schott's Avatar
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    Email filters

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    I have an exchange BES with Verizon Wireless service. A user just came to me and told me he has filters set on his inbox so that when mail comes from certain users it goes straight to a folder instead of to his inbox. However it does not show up in the folders on his BlackBerry. Any ideas or help would be appreciated.

  2. #2
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    If BES works the same as BIS, then the filters will preclude the e-mails from reaching the device. Only e-mails that are in the Inbox will get pushed to the device.

  3. #3
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    RoGro is correct. The folders prevent the email from ever seeing the "Inbox" so it does not get pushed to the device. He would have to get rid of his inbox rules for these emails to get pushed to the device.

    Only emails you put in folders on the BB can be seen from the BB.
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  4. #4
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    Thanks for the confirmation, Kaleb! Wasn't sure about BES.

  5. #5
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    Quote Originally Posted by schott View Post
    I have an exchange BES with Verizon Wireless service. A user just came to me and told me he has filters set on his inbox so that when mail comes from certain users it goes straight to a folder instead of to his inbox. However it does not show up in the folders on his BlackBerry. Any ideas or help would be appreciated.
    Schott,

    Is the issue that the messages do not show up on his blackberry at all or they are not showing up in the subfolders?

    Gary
    BlackBerry® Certified Support Specialist
    The Shark Tank

  6. #6
    schott's Avatar
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    They do not show up on the device at all.

    Thanks for the quick responses.

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    Try using the desktop manager. I have filters setup on my mail client as well, and had to sync my subfolders to my BB using the desktop manager.

    1. Open Desktop Manager

    2. Click Redirector Settings

    3. Go to the Advanced tab

    4. Select the Selected Folders ratio button > Choose Folders button should be enabled. The select the subfolders you want to be able to see on the BlackBerry. Be sure to select Inbox or you won't get your Inbox anymore!


    Now on your Blackberry in messages > options > General options> set Hide Filed Messages to No. This is the same on Desktop manager if available.
    Happily syncing to BES with TheMessageCenter

  8. #8
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    Thumbs up

    Quote Originally Posted by SPinTiff View Post
    Try using the desktop manager. I have filters setup on my mail client as well, and had to sync my subfolders to my BB using the desktop manager.

    1. Open Desktop Manager

    2. Click Redirector Settings

    3. Go to the Advanced tab

    4. Select the Selected Folders ratio button > Choose Folders button should be enabled. The select the subfolders you want to be able to see on the BlackBerry. Be sure to select Inbox or you won't get your Inbox anymore!


    Now on your Blackberry in messages > options > General options> set Hide Filed Messages to No. This is the same on Desktop manager if available.
    I never use DM so if this works for a BES device then great find and great step-by-step directions SpinTiff...
    New User? - Read the NEW USERS GUIDE

  9. #9
    schott's Avatar
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    Cool. I will give that a try. Once again thanks for the great info.

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