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I made a backup of a users' email from her old 7290 using DM 4.2.0.10. ... Server Admins forum

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    slundy's Avatar
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    Question email disappears after being restored from backup

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    I made a backup of a users' email from her old 7290 using DM 4.2.0.10. I plugged in a curve that had already been activated and was receiving new mail, and restored all of her messages to the curve. It shows up for about 10 seconds, then all those emails disappear. Is there some compatibility issue between the messages from the old BB to the Curve? I wouldnt' think there would be since the messages show up at first but then disappear. She's got plenty of free space on the new device (it's brand new).

    We're running off of a BES using Lotus Notes.


    ideas? I've pulled the battery, tried doing it with wireless sync off/on for email, same thing both times. Iv'e done this on the "world" edition BB and it worked fine, just wondering if there's something different with the curve.
    Last edited by slundy; 07-02-2007 at 03:14 PM.

  2. #2
    cherrichiodo's Avatar
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    Re: email disappears after being restored from backup

    not sure what the problem could be...anyone?

    is that Desktop Manager 4.2 sp 2?

  3. #3
    naviwilliams's Avatar
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    Re: email disappears after being restored from backup

    Go to messages / options / general options / keep messages - what's set there? Maybe the setting there are causing them to disappear...

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