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I've recently unactivated from my work's BES. IT Policy has been reset and the handheld ... Server Admins forum

  1. #1
    vangorder's Avatar
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    Deleting "Mailbox" folder post-BES

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    I've recently unactivated from my work's BES. IT Policy has been reset and the handheld has been wiped, yet I still have my BES "Mailbox - Name" folder under messages.

    How can I remove this?
    You have two ears, two eyes, and one mouth;
    therefore, listen and observe twice as often as you speak.

  2. #2
    KalebsDad78's Avatar
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    Under Options, Advanced, Service Book, delete your company's CMIME email account.
    New User? - Read the NEW USERS GUIDE

  3. #3
    vangorder's Avatar
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    I looked and I have no CMIME Service books except for my new BIS account.
    You have two ears, two eyes, and one mouth;
    therefore, listen and observe twice as often as you speak.

  4. #4
    vangorder's Avatar
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    Anyone else have any ideas?
    You have two ears, two eyes, and one mouth;
    therefore, listen and observe twice as often as you speak.

  5. #5
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    Do you have any Desktop service books? You shouldn't after a wipe. If you do, delete them.

    How was the IT Policy removed? A security wipe won't do it.

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    vangorder's Avatar
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    Quote Originally Posted by ecnavt View Post
    Do you have any Desktop service books? You shouldn't after a wipe. If you do, delete them.

    How was the IT Policy removed? A security wipe won't do it.
    I followed the write-up on here... Applied a blank IT policy to the phone after the wipe.

    I have the following service books:

    Provisioning [PROVISIONING]
    Blackberry Internet Browsing Service
    IPPP for BIBS [IPPP]
    MMS Transport (RIM) [WPTCP]
    MMS Client [MMS]
    Facebook [BrowserConfig]
    Wap Push (SMS) [WAPPushConfig]
    Browser Config for 5 Click [BrowserConfig]
    IPPP for 5 Click [IPPP]
    BBFS2 [YHO]
    BBFS2 [BBIMConfig]
    Blackberry Maps -NA [LbsConfig]
    ________@gmail,com [CICAL] - BIS
    ________@gmail,com [CMIME] - BIS
    BBFS1 [BBIMConfig]


    Anything look out of place?
    You have two ears, two eyes, and one mouth;
    therefore, listen and observe twice as often as you speak.

  7. #7
    KalebsDad78's Avatar
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    Nope, everything looks like it should. You say it's a "folder". A folder in your "Folder menu" of your messages screen or an actual mail icon still on the screen with your old BES account? With their being know "Desktop[CMIME]" listed above, I do not see how that is possible if that's the case.
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    vangorder's Avatar
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    It's a folder in my Folder menu of my messages screen:

    You have two ears, two eyes, and one mouth;
    therefore, listen and observe twice as often as you speak.

  9. #9
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    I agree with kalebsdad78, yet clearly it's there. If you are still employed by the company that had your device on their BES, then I would try this: with Device OS 4.2 or later and BES 4.1.4 or later there is a policy setting for "Remove IT Policy and wipe to factory default". (I may not have quoted that right). Have your BES admin add your device back on to the server and apply this policy setting. Then they can remove your device again and then your device is "factory new"

  10. #10
    KalebsDad78's Avatar
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    I've never checked this but do you have any "saved" emails from your BES account that may be keeping the folder there?

    ~via BB (wap.pinstack.com)~

  11. #11
    vangorder's Avatar
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    Quote Originally Posted by KalebsDad78 View Post
    I've never checked this but do you have any "saved" emails from your BES account that may be keeping the folder there?

    ~via BB (wap.pinstack.com)~

    I've just checked all folders and no messages from the BES account exist. -- Also, I can try, but I'm pretty sure adding me back to the server isn't an option. I already requested because of the IT policy being present, and they referred me to the write-up on how to remove it by applying a blank policy (as opposed to just re-adding me and wiping the device via the process you mentioned).
    You have two ears, two eyes, and one mouth;
    therefore, listen and observe twice as often as you speak.

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