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I have followed the recomendations I found in the groups but still when i delete ... Server Admins forum

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    deleting emails form BB does not delete in inbox

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    I have followed the recomendations I found in the groups but still when i delete form the hqndheld it does not delted form my inbox.

    Set up the email reconciliation to mailbox and handheld, wireless on, handheld wins

    any ideas

  2. #2
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    Re: deleting emails form BB does not delete in inbox

    Howdy CbrownBB,

    Are you on BES server? If so, it will automatically reconcile, but this takes about 15 to 25 minutes. You can also try 'Reconcile Now'.

    Goto Messages
    Press the track wheel, scroll down and select Reconcile Now, and press the track whee.

    Hope this helps.
    vipz o';'o

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  3. #3
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    Re: deleting emails form BB does not delete in inbox

    Welcome to the stacks! I don't know, when i delete an email on my bb, there's a prompt asking me if i want to delete it from handheld only,the inbox or delete from both.

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    Re: deleting emails form BB does not delete in inbox

    CbrownBB,

    Also, if you empty your emails from the Deleted Folder in Outlook. The emails on your handheld will stay. So before emptying out your emails, sync up with your USB cable or do a Reconcile Now.

    I get this question all the time at work. Hope this helps. = )
    vipz o';'o

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    Re: deleting emails form BB does not delete in inbox

    Even with a setting of mailbox wins, deleting from the BB should remove the message from the mailbox. This is not instant. Be sure to check settings for "Detele On" in the reconciliation settings.

    ~via BB (wap.pinstack.com)~

  6. #6
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    Re: deleting emails form BB does not delete in inbox

    It does depend on how you have your BB configured... and you have to be on BES.

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    Re: deleting emails form BB does not delete in inbox

    Welcome to Pinstack!
    Build a man a fire and he shall be warm for the night. Catch a man on fire and he shall be warm for the rest of his life!

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    Re: deleting emails form BB does not delete in inbox

    I have noted that mass deletes like "Delete Prior" or from search results do NOT reconcile back to the mailbox - for our own "safety" I imagine.
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    Re: deleting emails form BB does not delete in inbox

    Quote Originally Posted by CbrownBB
    I have followed the recomendations I found in the groups but still when i delete form the hqndheld it does not delted form my inbox.

    Set up the email reconciliation to mailbox and handheld, wireless on, handheld wins

    any ideas
    Email reconciliation ONLY works if you are on a Blackberry Enterprise Server(corporate). If you have Blackberry Internet Service, which would be the data plan thru your cellphone carrier, all you can do is delete what is on your device. You have to clean your in/outboxes, trash, etc. thru your PC.

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    MAXSquared's Avatar
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    Re: deleting emails form BB does not delete in inbox

    Not true, I have exchange and yahoo mail setup with BIS and all synced perfectly with web and outlook, but I do know that most email providers don't support BB(e.g. Gmail) so you will need to delete your email manually, on your device and your phone. ~via BB (wap.pinstack.com)~

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    mysmyrrh's Avatar
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    Re: deleting emails form BB does not delete in inbox

    Recon has never worked on mine, with Yahoo or Outlook, and I'm on BIS also. ~Via BB (wap.pinstack.com)~

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    Re: deleting emails form BB does not delete in inbox

    Quote Originally Posted by CbrownBB
    I have followed the recomendations I found in the groups but still when i delete form the hqndheld it does not delted form my inbox.

    Set up the email reconciliation to mailbox and handheld, wireless on, handheld wins

    any ideas
    Are you using MS Outlook or Lotus Notes?




  13. #13
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    Re: deleting emails form BB does not delete in inbox

    Quote Originally Posted by mysmyrrh
    Recon has never worked on mine, with Yahoo or Outlook, and I'm on BIS also. ~Via BB (wap.pinstack.com)~
    Forgot to mention, yahoo only work with BIS 2.0 (I think)

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    Re: deleting emails form BB does not delete in inbox

    Quote Originally Posted by DCookSta
    Even with a setting of mailbox wins, deleting from the BB should remove the message from the mailbox. This is not instant. Be sure to check settings for "Detele On" in the reconciliation settings.

    ~via BB (wap.pinstack.com)~
    hey has there been a resolve for this issue? I have a user with the same issue, deletes e-mail on device stays in inbox in outlook and VS versa. Help please

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    Re: deleting emails form BB does not delete in inbox

    I'm a BB newbie (8100)--I'm having this exact problem...I've been reading all these posts and following everyone's advice...I cannot get my Outlook email to delete when I delete from my Handheld. Some of my messages I read on the BB and then 'delete' give me the prompt "delete from handheld or handheld and machine?" but, I don't see that message any more either.

    advise? help? assistance?

    thanks in advance, mckda

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