We are running BES 4.1 with Exchange 2003 SP2. We have 1 user with a ... Server Admins forum
Deleted Items Bounce Back
We are running BES 4.1 with Exchange 2003 SP2. We have 1 user with a world edition phone that when he deletes items from his outlook they bounce back to his inbox when the phone synchronizes. It seems if the message is still in his inbox on the phone it dumps it back into his inbox in Outlook. We have tried wiping the handheld, clearing databases on the phone using the blackberry desktop manager, deleting his user on the BES server and re-creating and still these messages pop back into his inbox. Phone is set to delete on handheld.
This is driving him crazy and naturally it is the CEO's phone that has the problem.
Have you got the Mailbox to win under email reconciliation??
Mail > Options > Email reconciliation > On Conflicts > Mailbox wins
Yes it is set for Mailbox Wins
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