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If I delete an email in Outlook, I still have to delete it on my ... Server Admins forum

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    tjp1954's Avatar
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    Coordinate email deletion with Outlook

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    If I delete an email in Outlook, I still have to delete it on my phone. If I delete on the phone, it will delete it in Contacts. How/where to I fix this? I have set in Options in "Email Reconcillation" to Mailbox and Handheld.

    Is there something more to do to get emails deleted in Outlook to also delete on the phone?

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    Rcbjr's Avatar
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    Are you using a BIS or BES connection with outlook? Two way reconciliation with a Outlook on a desktop requires a BES connection.

    Rcbjr.
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    tjp1954's Avatar
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    BES connection.

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    saukrateaz's Avatar
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    my reconciliation is currently not working properly as well. It just started acting up. I have all the settings correct. If I find the issue I will post.
    "When you do the common things in life in an uncommon way, you will command the attention of the world."
    -George Washington Carver

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    Rcbjr's Avatar
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    I'm not that knowledgeable on BES but hopefully someone who is will see it now.

    Rcbjr.

    PS the only thing I can think of is that you are possibly doing a permanent delete (Shift Delete) or are emptying the trash/deleted folder before the BES has a chance to reconcile.
    Last edited by Rcbjr; 03-16-2008 at 11:52 PM. Reason: Added possible solution
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    tjp1954's Avatar
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    The problem is from Outlook, I delete an email and I still have to delete it on the BB.

    When I delete on the BB, the email is deleted on my Outlook

  7. #7
    saukrateaz's Avatar
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    On the BES, are the mail settings set to 2 way sync?
    ~via BB (wap.pinstack.com)~

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    technerd's Avatar
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    One thing to try - backup everything, then restore everything, then try again...

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    Rcbjr's Avatar
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    Quote Originally Posted by tjp1954 View Post
    The problem is from Outlook, I delete an email and I still have to delete it on the BB.

    When I delete on the BB, the email is deleted on my Outlook
    How do you delete the email in Outlook? How soon after deleting the email in outlook do you check on the BB? How soon after deleting the email in Outlook do you close outlook?

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  10. #10
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    On your BB.....go to email messages, options, email reconciliation and make sure that "Delete On' has "Handheld and Mailbox" as the selected option.

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