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This applies to ( BES only)BlackBerry Enterprise Server software version 4.0/4.1 and BlackBerry device Learn ... Server Admins forum

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    hayden's Avatar
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    How To: Control and remove third-party software using software configuration

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    This applies to (BES only)BlackBerry Enterprise Server software version 4.0/4.1 and BlackBerry device

    Learn how to set up a software configuration that will control and remove third-party applications from a BlackBerry device. All applications that are assigned the Optional policy (created in the procedure below) will be installed on a BlackBerry device. All other applications will be restricted and denied installation.
    Note: The BlackBerry device user can delete applications that are installed automatically on the BlackBerry device.

    Getting started...


    To assign this policy, complete the following tasks:
    Task 1 - Index the third-party applications and third-party software
    1. On the BlackBerry Enterprise Server, go to C:\Program Files\Common Files\Research In Motion\Shared, create a folder, and name it applications.Note: If you are unable to create the applications folder on the BlackBerry Enterprise Server, install BlackBerry Desktop Manager.
    2. Go to C:\Program Files\Common Files\Research In Motion\Shared\applications, create a folder for the third-party application, and name it myapplication.
    3. Copy the BlackBerry device installation files (the ALX and COD files) to the myapplication folder.
    4. To index the applications listed in this directory, open a command prompt and type C:\Program Files\Common Files\Research In Motion\AppLoader
    5. Type Loader.exe /index and press ENTER.
    6. Share the C:\Program Files\Common Files\Research In Motion\ folder on the network as read-only.Note: If you want to add new software to the indexed software list, run the Loader.exe /index command again in order for the software to be listed in the software configuration screen.
    Next Step - Create the software configuration
    1. Open BlackBerry Handheld Configuration Tool and click the Configurations tab.
    2. Click Add New Configuration from the Common tasks menu in the bottom-right pane.
    3. Name your new configuration.
    4. In the Handheld Software Location field, specify the shared Research In Motion directory, as described in step 6 of Task 1.All indexed software are listed under the Application Name section.
      Note: You cannot choose a local drive for this step. Instead, use the \\servername\<share name> format.
    5. Click Policies and create a new policy called Disallowed.
    6. In the Application Control Policy window, change the Disposition field to Disallowed and click OK.
    7. Repeat steps 5 and 6 and create two more policies called Optional and Required. Change the Disposition field to Optional for the first policy, and Required for the second policy.
    8. Click OK.
    9. To the right of the Application Software header, click the drop-down list and select the Disallowed policy.You have disallowed all software from being installed on specified BlackBerry devices. Any restricted software that is currently installed on a BlackBerry device will be automatically removed by this software policy. To view all software that has been indexed, expand the Application Software header. You can now choose whether or not the listed software is required or optional.
    10. Click OK to close the Handheld Software Configuration window.
    11. Click the Handhelds tab and assign the new software configuration to all users and user groups (applicable to BlackBerry Enterprise Server 4.1 only).Note:The software configuration will allow multiple users to be selected when assigning the configuration. To select users, press the Ctrl key or Shift key.

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    Re: How To: Control and remove third-party software using software configuration

    Thank you hydn. I enjoy learning more about BES, hoping to be able to admin for my company soon.

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    Re: How To: Control and remove third-party software using software configuration

    This is what the Blackberry user will see when the Disposition Policy is set to Disallowed.

    BBscreen-1.bmp

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    Re: How To: Control and remove third-party software using software configuration

    Thanks Hotwax

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    Re: How To: Control and remove third-party software using software configuration

    Once the software is installed on the Blackberry, how do you upgrade it with a new version?
    Last edited by mybes; 09-12-2006 at 03:07 PM.

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    Question Re: How To: Control and remove third-party software using software configuration

    As I understand from RIM Support, once software is deployed OTA to devices, you are unable to delete or disallow the software. Is there really a way to send a disallowed message to the handhelds from the BES and then force the user to reset their devices, hence uninstalling the application?

    Thanks in advance for ANY help regarding this.

    As I understand from RIM Support, once software is deployed OTA to devices, you are unable to delete or disallow the software. Is there really a way to send a disallowed message to the handhelds from the BES and then force the user to reset their devices, hence uninstalling the application?

    Thanks in advance for ANY help regarding this.
    Last edited by Colorado_RN; 06-06-2007 at 09:52 PM. Reason: Automerged.

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    Re: How To: Control and remove third-party software using software configuration

    Quote Originally Posted by mybes
    Once the software is installed on the Blackberry, how do you upgrade it with a new version?
    Change the Application Version number in the Blackberry JDE project properties, recompile, and re-add the software to the share. (may need to reindex) Apply the software config to the user again and they will get the new version of the program.

    Hope that helps!

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