I have a user whos blackberry 8830 keeps losing all of his contacts. He has ... Server Admins forum
Contacts Keep Disappearing
I have a user whos blackberry 8830 keeps losing all of his contacts. He has 1700 contacts, and If I wipe the phone and re-activate they show up but only for a few days. Any ideas on what might be causing this, or how to fix?
Do all the contacts disappear? Is he some how synching with a PC as well as the server?
Address book says zero entries. He says he doesn't have desktop manager or redirect installed.
So he's not synching? If he is, the procedure may be doing it. BES the culprit here? Please check free memory. If it's adequate, try the following:
1. Open Address Book
4. Make sure they're unchecked
Hope this helps
Last edited by Berryadict; 01-29-2009 at 06:04 PM.
Check his filters and see if it's just not showing all the categories.
What OS is running on the 8830, I had a customer the other day with a 8130 who had the same issue.. I updated the OS to 4.5 and problem solved... might be the same issue with that 8830.
Tags for this Thread