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I have a user whos blackberry 8830 keeps losing all of his contacts. He has ... Server Admins forum

  1. #1
    STL8700's Avatar
    STL8700 no está en línea Stack level 2
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    Contacts Keep Disappearing

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    I have a user whos blackberry 8830 keeps losing all of his contacts. He has 1700 contacts, and If I wipe the phone and re-activate they show up but only for a few days. Any ideas on what might be causing this, or how to fix?

  2. #2
    MotoUp's Avatar
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    Do all the contacts disappear? Is he some how synching with a PC as well as the server?

  3. #3
    STL8700's Avatar
    STL8700 no está en línea Stack level 2
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    Address book says zero entries. He says he doesn't have desktop manager or redirect installed.

  4. #4
    Berryadict's Avatar
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    So he's not synching? If he is, the procedure may be doing it. BES the culprit here? Please check free memory. If it's adequate, try the following:
    1. Open Address Book
    2. Menu
    3. Filters
    4. Make sure they're unchecked
    Hope this helps
    Last edited by Berryadict; 01-29-2009 at 07:04 PM.

  5. #5
    MotoUp's Avatar
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    Check his filters and see if it's just not showing all the categories.

  6. #6
    impak875's Avatar
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    What OS is running on the 8830, I had a customer the other day with a 8130 who had the same issue.. I updated the OS to 4.5 and problem solved... might be the same issue with that 8830.

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