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I have a pearl and just downloaded / installed the BB Express server...but i'm new ... Server Admins forum

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    jjhanson49's Avatar
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    How do i configure BB Express Server and get my Pearl connected to it?

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    I have a pearl and just downloaded / installed the BB Express server...but i'm new to BB and there are set up terms we don't recognize - we also are uncertain how to make the handshake between the pearl and Express server...on the pearl device, what do i "set up" and where? i don't want to wipe it because i have LOTS of info throughout the device...can anyone point me to some docs for setting this up?

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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    You wouldn't be wiping anything. Back up your device just in case.
    set activation password on BES.

    on BB device Options - Advanced Options - Enterprise Activation.

    You will find a nice step by step video Tutorial here

    http://www.blackberry.com/select/toolkit/02.shtml
    Last edited by kentrg; 11-07-2007 at 08:13 PM.

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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    If you need any help let me know. But Kentrg is right it is just adding a user then setting the password and making sure the port is open.

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    jjhanson49's Avatar
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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    Last night i got to the point of setting the activation pw...generated one through email, went to enterprise activation on device, input pw and it then got stuck on activating.

    I tried mutliple times to connect via cable to server, it saw my device but when i selected "assign" it came back with error "capabilities cannot be retrieved from the device"

    I searched, double checked permissions, service acct, and port 3101 is open

    Any recommendations/ideas?

    we also ran the some tests that show things are communicating - seems as though the BES just doesn't see or recognize the device associated with my user set up - not sure how to get past this activation hangup

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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    Try to remove the user then readd the user. And then use set password.

  6. #6
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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    tried that too last night...twice...no luck

  7. #7
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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    Is your device provisioned for BES? Are you also getting the enterprise e-mail showing up in your Outlook Inbox when you star the activation?
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  8. #8
    jjhanson49's Avatar
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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    not sure what "provisioned for BES" means...?
    as for the email, when i select the generate email pw for activation, the email with the pw shows up in my outlook inbox...was that what u were asking?

  9. #9
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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    Do you have the plan from your service provider.

  10. #10
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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    No, when you start the activation on your Blackberry, there will be an email that your BES will send to the users Inbox and then it will remove it when the activation starts. If your not seeing that then your permissions are not correct.

    As far as provisioned for BES, with AT&T, I have to be on their Blackberry Enterprise Unlimited for me to use the BES. Call your provider and ask them if your Blackberry account is provisioned for BES.
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  11. #11
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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    i'll call ATT, maybe that is my problem...i have unlimited data, and i have email set up (gmail/hotmail) to my phone but maybe there is yet another service i have to have

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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    Yea I found out the hard way that the unlimited BIS doesn't include the BES feature when I ported over from VZW. I spent all morning the next day trying to figure out why my BB wouldn't activate on my BES. On top of that, there was a AT&T Outage going on at the same time.
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  13. #13
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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    can't wait to see what that service (BES) costs

  14. #14
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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    at sprint it is like 39.99

  15. #15
    jjhanson49's Avatar
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    Re: How do i configure BB Express Server and get my Pearl connected to it?

    turns out when i just called ATT the rep had no idea what service i was referring to...i'll have to try back

    I have BBRYBISUNL and the rep new of nothing wrt BES as an add'l service...any ideas?

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