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One of our staff members purchased a Cingular 8700. Trying to add to BES. When ... Server Admins forum

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    MikeJ7's Avatar
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    Cingular 8700 - No Enterprise Activation on BB?

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    One of our staff members purchased a Cingular 8700. Trying to add to BES. When I go to phone - options - advanced options - (or anywhere else) - there is no "enterprise activation" anywhere on this phone. It is running 4.1. I cabled it to BES Server and assigned it to her email account. I had BES send activation code to desktop email and received just fine on desktop. I have done multiple battery pulls, multiple deletes from BES, re-adds to BES. Wireless reconciliation is on, staff member has unlimited data on plan, browser goes on internet fine - still no "enterprise activation" anywhere on the BB.
    HELP?

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    jdellasala's Avatar
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    Re: Cingular 8700 - No Enterprise Activation on BB?

    You need to reload the OS. The good news is that AT&T now has OS version 4.2.1 for the 8700. Go here and download and install the new OS, then plug in the BB. Desktop Manager should ask if you want to upgrade the OS. Once you've completed the upgrade, you should have Enterprise Activation.

    Good luck!
    .
    JerryD

  3. #3
    Bla1ze's Avatar
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    Re: Cingular 8700 - No Enterprise Activation on BB?

    LOL, just out of curiosity, did you get the BB owner to call and ensure he even has a BES plan, just cause he has unlimted data does NOT mean he even has a BES plan...you would'nt believe how many times i've seen that happen in the run of a week at work.

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    cwax's Avatar
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    Re: Cingular 8700 - No Enterprise Activation on BB?

    I agree, make sure their wireless account is provisioned for BES and not BIS

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    jdchamp31's Avatar
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    Re: Cingular 8700 - No Enterprise Activation on BB?

    Yeah as an employee of cingular the standard plan does not give you bes you need to subscribe to the 44.95 that is bes capable~via BB (wap.pinstack.com)~

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    Re: Cingular 8700 - No Enterprise Activation on BB?

    ~via BB (wap.pinstack.com)~i think everyone pretty mich covered it.I wuld also make sure the pin isn't assigned as well. But I think its the plan and a upgrade to firmware wouldn't hurt either.

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    mdspriggs's Avatar
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    Re: Cingular 8700 - No Enterprise Activation on BB?

    ~via BB (wap.pinstack.com)~just an off the cuff idea, is the enterprise activation icon "hidden" on the home screen?

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    Re: Cingular 8700 - No Enterprise Activation on BB?

    ~via BB (wap.pinstack.com)~
    Have you tried to wipe the device and then see if the icons come back?

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    pck20's Avatar
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    Re: Cingular 8700 - No Enterprise Activation on BB?

    I'd agree with those that suspected that the plan is not set to the Blackberry Enterprise Server plan. Unlimited data is a seperate plan. I don't know how many times they have screwed that up for my users.
    Respect Mah Authoritah!

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