Results 1 to 7 of 7

If a message is deleted using Outlook, its not disappearing from the handheld. Vice versa ... Server Admins forum

  1. #1
    ajaffarali's Avatar
    ajaffarali no está en línea Stack level 1
    Join Date
    Jun 2008
    Posts
    10

    Cant sync deleted Messages

    Advertisement



    If a message is deleted using Outlook, its not disappearing from the handheld. Vice versa works and if I read an email in Outlook, the status changes on the device to read.

    I've tried all the settings in these forums but cant seem to get this one little bit to work. Everything else works fine. Using the latest SP5

    Thanks

  2. #2
    jerome521's Avatar
    jerome521 no está en línea Stack level 2
    Join Date
    Mar 2007
    Posts
    51
    Quote Originally Posted by ajaffarali View Post
    If a message is deleted using Outlook, its not disappearing from the handheld. Vice versa works and if I read an email in Outlook, the status changes on the device to read.

    I've tried all the settings in these forums but cant seem to get this one little bit to work. Everything else works fine. Using the latest SP5

    Thanks

    You have to make sure that the Wireless Reconcile is ON and its set to "Delete on "Mailbox & handheld"

    From your BB message inbox, go to Options then "Email Reconciliation". Hope this helps.

  3. #3
    ajaffarali's Avatar
    ajaffarali no está en línea Stack level 1
    Join Date
    Jun 2008
    Posts
    10
    Both are already set on the device. I noticed ont thing today- when I restart the server with the BES installed, the deleted items does get synced the first time. But after that, it stops working.

  4. #4
    kieranwest's Avatar
    kieranwest no está en línea Device Pro
    Join Date
    Jul 2007
    PIN/ID
    Ask Me:)
    Posts
    1,208
    Hard Deletes Reconciliation needs to also be enabled (found under messaging properties for the server). If this is not set to true, messages will only be deleted on the desktop that are deleted on the BB.

  5. #5
    ajaffarali's Avatar
    ajaffarali no está en línea Stack level 1
    Join Date
    Jun 2008
    Posts
    10
    Hard Delete is also set on the server. Any other suggestions?

    Thanks

  6. #6
    kieranwest's Avatar
    kieranwest no está en línea Device Pro
    Join Date
    Jul 2007
    PIN/ID
    Ask Me:)
    Posts
    1,208
    Quote Originally Posted by ajaffarali View Post
    Hard Delete is also set on the server. Any other suggestions?

    Thanks
    Have the BES Services been restarted since you enabled Hard Delete?

  7. #7
    ajaffarali's Avatar
    ajaffarali no está en línea Stack level 1
    Join Date
    Jun 2008
    Posts
    10
    Yep- Like I mentioned, whenever the service is restarted, the deleted items start syncing for a short while but then after a few minutes, it stops for all users

    -a

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •