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Thank you in advance for your future suggestions. One of my users (I'm a network ... Server Admins forum

  1. #1
    TriZz's Avatar
    TriZz no está en línea Stack level 2
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    Can't send e-mails after move to BES

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    Thank you in advance for your future suggestions.

    One of my users (I'm a network admin) was using the desktop redirector to receive and send emails. Ever since we moved her service onto the BlackBerry server, she can't send emails.

    Here's the symptoms:

    Was working fine on the desktop redirector
    Moved to BES and now can't send emails.
    Can receive emails.
    Can send and receive SMS (I know it's not relevant, but thought it should be noted).
    BES does not have her device info populated.

    Other information:

    BlackBerry 8700
    Cingular Wireless (now the new at&t)
    BES version 4.1.2.23

    Thank you again for your help.

  2. #2
    mqasim's Avatar
    mqasim no está en línea Stack level 3
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    Re: Can't send e-mails after move to BES

    I had the same problem. Basically what the problem wAs that on my bes express server it said initializing infront of my username instead of running. I regenerated my encryption key and started working fine after that. If you want to try that go to options>security options>general settings, at the bottom there it will say services, when that is highlighted click the options button on your bb and it should give you "regenerate encryption key", click on that, maybe after that it works. If this helps please pin me and let me know.

    Thank you,
    ~via BB (wap.pinstack.com)~

  3. #3
    TriZz's Avatar
    TriZz no está en línea Stack level 2
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    Re: Can't send e-mails after move to BES

    Thanks. The user is currently in Switzerland, so when she responds to my email I sent her, I will let you know.

    I appreciate the input. Thanks again!

  4. #4
    TriZz's Avatar
    TriZz no está en línea Stack level 2
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    Re: Can't send e-mails after move to BES

    Ok, so this totally didn't work. The user sent me an email (from her computer) saying that it worked and how delighted she was...

    ...today, she wrote and said that it didn't work as she thought.

    Does anyone else have any suggestions? I'm about to ask her to send her blackberry to us and remove/re-add her to the server.

  5. #5
    mqasim's Avatar
    mqasim no está en línea Stack level 3
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    Re: Can't send e-mails after move to BES

    you pinned me saying it worked?

  6. #6
    TriZz's Avatar
    TriZz no está en línea Stack level 2
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    Re: Can't send e-mails after move to BES

    I think the user thought it worked...like it regenerated the key, but a few days later she sent me an email saying that she still couldn't send emails from her device.

    I'm sorry, she told me it worked so I sent you one saying it did.

  7. #7
    TriZz's Avatar
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    Re: Can't send e-mails after move to BES

    FIXED! I didn't fix it, the other IT guy did.

    For future reference, the solution was accessing some obscure program that you have to open in command prompt which will give the BlackBerry device "send as" permissions.

    Hope this helps.

    Thanks,
    TriZz

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