Blackberry not syncing

[supanatral]

When I activated my Blackberry, I got all my data on it including my contacts. But now, none of the Blackberry's are syncing with the BES except for email.

Do I have to forward ports? what could cause the problem?

[Willmt831]

Did you wipe the handheld on the old device? That could fix the problem. Here are the instructions in order to wipe handheld...

Options/SecurityOptions/GeneralSettings...select the Menu button and select - Wipe Handheld.

Hope that works out for you just make sure that you have transfered all your contacts and save any pics or media otherwise you'll lose it all. Goodluck!!!

Will

[semiar]

I would suggest talking to you BES admin before doing what Willmt831 suggested. You will need to reactivate afterwards.

[Tim_W]

how many Blackberry devices aren't synching with the BES? This will determine if you have an end user problem or a BES problem. If it is a BES problem, I would just restart it and see what happens. If you are getting E-Mail, then you should be able to get all your other data.

[supanatral]

Thanks for all your help. I actually did wipe all my data on all of our phones before I activated them. Unfortunatly, I am the BES Admin. Also, there's four users, however I set them all up.

[amsarge]

Try resending the service books.

[supanatral]

I've tried that. This is annoying me now

[jdellasala]

This is a dumb one, but go into the Address Book on the BlackBerry, Click the wheel and select Options. One of the lines should say Wireless Synchronization and be set to Yes. If it's set to No, simply scroll down to that line and hit [Space] to change it to Yes. Hit [Esc] (button below the wheel) and select Save. This should fix the problem here and in the other PIM apps (Tasks, Memo Pad, Calendar).

If you do NOT have the Wireless Synchronization option, you should contact your BES provider, as it is either a problem (corruption) in the BES account, OR it could be a conflict or bad data in your Contacts or Calendar. Ultimately you'll have to wipe the device and reactivate.

Good luck!

[supanatral]

I just realized something. My calender works. Address book doesn't though. If it helps, I've just updated from Exchange 2003 and I exported everyones mailbox as a pst file then imported it into the new server. It wouldn't think that that's the problem because its the contacts the contacts that I did import works fine.

Also, when I added security permissions to BES in active directory, it added it for some users but when I click on mine, it doesn't show BESAdmin under the security tab. could that cause a problem?

edit: I also realized that my signature that I added on my blackberry isn't syncing with my BES.

[dlogsdon]

What is your setup?
Version of BES, Exchange?
Do you have a service account setup for BES?

[supanatral]

I'm using 4.1 SP4 on Windows Server 2003 64bit. I'm also running Exchange 2007 on this computer and I have my SQL server on another computer.

I think I setup the security settings. I setup the permissions on the User's OU. Is that the proper place to assign the permissions?

[dlogsdon]

There will be several places to set permissions,
First is on the local server, then within the Exchange enviroment, then in AD.

Are you running BES services as BESadmin?
If you need a refresher go to blackberry.com\support then enter KB02276
This should give you a start.
Also what is in your event logs?
If nothing, what about you BES logs? search for error in "magt" logs.

-Drew

[supanatral]

I appriciate the time you guys are taking with this problem! I'm getting a few things come up in the log however its only warnings and not errors.

Event ID: 20000 - Source: BlackBerry Controller
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Could not connect to Service Control Manager at \\127.0.0.1: 5.

Event ID: 20000 - Souce: BlackBerry Router
[RELAY_SRP:UNKNOWN:01086ad0] Error_sending_data, ERROR=10057

Event ID: 20608 - Source: Blackberry Policy Service
[RELAY_SRP:UNKNOWN:01086ad0] Error_sending_data, ERROR=10057

Event ID: 20460 - Source: BlackBerry Dispatcher MASTER <---Master is the name of the computer
[SRP] Connection failed



Event ID: 45058 - Source: 45058
The description for Event ID ( 45058 ) in Source ( BlackBerry Synchronization Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: {StartNotifyThreadServer}: DBNS component not installed..

[dlogsdon]

use the util for srp test...BBSrpTest.exe, what are the results?

Also please answer the questions from my last post. It will help.

-Drew

[supanatral]

Results from BBCheck.exe:

[START_15:32:11]
Generated by BBCheck Version 1.0.0.2
[GENERAL]
Current User: ATD\BESAdmin
Host Name: MASTER
OS Version: 5
Build number: 2
ServicePack: 2.0
[BES]
Platform: Exchange
Version: 4.1.4 (Bundle 108)
Install Path: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\
Network Access Node: srp.ca.blackberry.net
MAPI Profile: BlackBerryServer
MAPI GC: Unable to find GC information in MAPI profile!
[SERVICE_ACCOUNT]
BlackBerry Service Account: ATD\BESAdmin
Domain Group Membership:
CN=Exchange View-Only Administrators,OU=Microsoft Exchange Security Groups,DC=atd,DC=autotriminc,DC=com
CN=Remote Desktop Users,CN=Builtin,DC=atd,DC=autotriminc,DC=com
CN=Administrators,CN=Builtin,DC=atd,DC=autotriminc ,DC=com
[EXCHANGE_PERMISSIONS]
Server: CN=MASTER,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=ATD,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=atd,DC=au totriminc,DC=com
Accounts/Groups found with Send As/Receive As permissions:
Account: atd\besadmin has Send As Permissions
Account: atd\besadmin has Receive As Permissions
[MAPI_SUBSYSTEM]
MAPI32.DLL: 6.5.7974.0 (c:\windows\system32\mapi32.dll)
EMSMDB32.DLL: 6.5.7974.0 (c:\windows\system32\emsmdb32.dll)
CDO.DLL: 6.5.7974.0 (C:\WINDOWS\SysWOW64\cdo.dll)
[GC]
Domain Name: atd.autotriminc.com
GC Name: master.atd.autotriminc.com
GC IP: 192.168.1.1
[DATABASE]
Hostname: 192.168.1.6
DB Name: BESMgmt
Location: Remote
SQL Version: Unable to find SQL version!
MSDE Version: Unable to find MSDE version!
DB info via TSQL: Standard Edition (8.00.818 SP3)
MDAC Version: 2.82.3959.0
MSADO15.DLL: 2.82.3959.0 (C:\Program Files (x86)\Common Files\System\ado\msado15.dll)
[JAVA]
Version: 1.6
Path: C:\Program Files (x86)\Java\jre1.6.0_03
MDS JVM Path: C:\Program Files (x86)\Java\jre1.5.0_11\bin\client\jvm.dll
[.NET_FRAMEWORK]
Version 1.0: MISSING
Version 1.1 (1.1.4322): INSTALLED
Version 2.0 (2.0.50727): INSTALLED
Version 3.0 (3.0.0456.30): INSTALLED
[XML]
XML Parser: 4.20.9848.0 (C:\WINDOWS\system32\msxml4.dll)
[MSMQ]
Microsoft Messaging Queue Version: Unknown
[NETWORK]
Local IP: 192.168.1.1
TCP/IP Providor: 5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
Winsock2 File: Network Location Awareness (NLA) Namespace 5.2.3790.3959 (C:\WINDOWS\System32\mswsock.dll)
[SRP_CONNECTIVITY]
Host: srp.ca.blackberry.net
IP: 206.51.26.33
Port: 3101
Status: Connection Successful
[SYSTEM]
Processor:
Processor Identifier: EM64T Family 6 Model 15 Stepping 6
Processor Vendor: GenuineIntel
Processor Name: Intel(R) Xeon(R) CPU 5130 @ 2.00GHz
Number of CPUs: 4
Memory:
Memory In Use: 57%
Total Memory: 2,090,896 MB
Memory Available: 2,024,652 MB
Memory Limit: 3,597,272 MB
Available Commit: 2,345,272 MB
BES Virtual Space: 2,097,024 MB
BES Unused Memory: 2,012,204 MB
Hard Drive:
Total HD Bytes: 2,602,488 MB
Total Free Bytes: 2,437,896 MB
Time Info:
System Up Time: 0 days 16 hours 22 minutes 18 seconds
Local Time Zone: Eastern Daylight Time (GMT-05:00)
[SYSTEM_HOTFIXES]

[PROCESSES]
Process PID Threads
System 4 72
smss.exe 276 4
csrss.exe 324 15
winlogon.exe 348 20
services.exe 396 19
lsass.exe 408 63
svchost.exe 572 6
svchost.exe 708 14
svchost.exe 772 9
svchost.exe 808 12
svchost.exe 824 52
spoolsv.exe 1156 21
msdtc.exe 1180 13
BBAttachServer.exe 1280 112
bmds.exe 1816 239
BESAlert.exe 1828 7
certsrv.exe 1860 14
dfssvc.exe 1896 12
dns.exe 1924 18
svchost.exe 1984 2
inetinfo.exe 196 9
ismserv.exe 240 9
MSExchangeADTopologyService.exe 180 16
msftesql.exe 948 10
sqlservr.exe 2084 37
ntfrs.exe 2160 20
svchost.exe 2240 2
snmp.exe 2276 5
sqlwriter.exe 2296 3
snmp.exe 2356 4
winvnc.exe 2384 2
wins.exe 2460 19
wsusservice.exe 2556 17
BlackBerryController.exe 2680 7
BlackberryRouter.exe 2708 8
tcpsvcs.exe 2792 17
store.exe 2812 66
mad.exe 208 28
svchost.exe 3124 17
Microsoft.Exchange.AntispamUpdateSvc.exe3420 10
Microsoft.Exchange.EdgeSyncSvc.exe3472 18
MsExchangeFDS.exe 3580 12
Microsoft.Exchange.Imap4Service.exe3844 18
MSExchangeMailboxAssistants.exe 2256 20
Microsoft.Exchange.Imap4.exe 636 24
MSExchangeMailSubmission.exe 4312 18
Microsoft.Exchange.Cluster.ReplayService.exe4388 17
Microsoft.Exchange.Search.ExSearch.exe4520 19
Microsoft.Exchange.ServiceHost.exe4632 23
MSExchangeTransport.exe 4772 15
MSExchangeTransportLogSearch.exe4872 17
EdgeTransport.exe 5008 30
BlackBerryDispatcher.exe 5104 49
ITAdminServer.exe 3288 20
BlackBerrySyncServer.exe 6076 85
BlackBerryAgent.exe 4868 30
msftefd.exe 6848 16
wmiprvse.exe 7148 4
svchost.exe 7184 21
winvnc.exe 7420 11
w3wp.exe 7680 25
w3wp.exe 7788 38
w3wp.exe 688 29
svchost.exe 6060 17
w3wp.exe 2496 35
explorer.exe 3980 9
jusched.exe 3564 1
taskmgr.exe 3272 3
wpabaln.exe 6228 1
w3wp.exe 8000 34
iexplore.exe 8840 10
iexplore.exe 2608 6
iexplore.exe 8468 18
mmc.exe 9144 6
mmc.exe 9072 21
iexplore.exe 8628 28
powershell.exe 7676 9
BBConvert.exe 8004 2
csrss.exe 2656 11
winlogon.exe 7116 14
rdpclip.exe 8220 3
explorer.exe 2716 11
oobechk.exe 2552 1
mshta.exe 9160 3
jusched.exe 7208 1
mmc.exe 8112 8
vds.exe 6268 12
dmadmin.exe 8596 7
wpabaln.exe 9860 1
SMBbbmgrw32.exe 8380 16
RIMDeviceManager.exe 9956 18
BbDevMgr.exe 9736 3
BBConvert.exe 9208 2
BBConvert.exe 548 2
mmc.exe 4468 9
BBConvert.exe 9204 3
BBCheck.exe 4432 7
[END_15:32:12]

Also, going through those errors made me wonder if all the services starting with blackberry (since thats the one thing I know to look for) was started and they're all started except for BlackBerry Database Consistency Service. could that cause a problem?