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Hi All I have BES 4.1 with SP4 setup, i can see around 12 log ... Server Admins forum

  1. #1
    shanu_pacer's Avatar
    shanu_pacer no está en línea Stack level 2
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    BlackBerry Logs

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    Hi All
    I have BES 4.1 with SP4 setup, i can see around 12 log files under default location (c:Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\). The names of these files are like DC02BBBS01_CEXC_01_20070723_0001.txt or DC02BBBS01_SYNC_01_20070723_0001.txt etc.. I didnt fin e anything interesting in these logs..Is these logs of any use for troubleshooting?

  2. #2
    banthon's Avatar
    banthon no está en línea Stack level 3
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    AW: BlackBerry Logs

    Yes.

    Each BlackBerry Service has its own log-file, eg "MAGT", "SYNC"

    They are usually kept for an unlimited time. you can configure the logs via the "Server Configuration"

    Oh, btw. there are sticky threads here in this forum where many interesting informations is gathered. You should download those.

    BlackBerry is pretty well documented...
    Last edited by banthon; 08-15-2007 at 09:39 AM.

  3. #3
    shanu_pacer's Avatar
    shanu_pacer no está en línea Stack level 2
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    Re: BlackBerry Logs

    Thanks for the reply. In fact my doubt is; is this logs can be used by BES admin for troubleshooting or is it meant for RIM during escalations?

  4. #4
    banthon's Avatar
    banthon no está en línea Stack level 3
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    AW: BlackBerry Logs

    Both. The Logs connot be accessed directly from RIM, if thats what you´re concerned about

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