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Cannot get phone number to display in GAL lookup. Only email address displays. Other blackberries ... Server Admins forum

  1. #1
    parkerba's Avatar
    parkerba no está en línea Stack level 1
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    Blackberry Bold 9700

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    Cannot get phone number to display in GAL lookup. Only email address displays. Other blackberries on the same BES display full address, including phone number.

  2. #2
    ffmike's Avatar
    ffmike no está en línea Device Pro
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    Hi Parkerba,

    Are you trying to get your BB number into the GAL?

  3. #3
    parkerba's Avatar
    parkerba no está en línea Stack level 1
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    Hey ffmike, thanks for replying. No, not trying to get number in the GAL. Trying to get the BB to display GAL contents of a searched name. some bbs work, some dont.

  4. #4
    ffmike's Avatar
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    How are you doing the lookup?

  5. #5
    parkerba's Avatar
    parkerba no está en línea Stack level 1
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    from address book on BB. works on mine but have 2 users with different models and carriers that find the searched name but displays an incomplete listing ---- omits phone number

  6. #6
    ffmike's Avatar
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    I will have to check my BES settings. Mine is only showing the email address and I know the GAL has numbers in it.

  7. #7
    parkerba's Avatar
    parkerba no está en línea Stack level 1
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    oh please let me know if you find its a BES setting and what that setting is. i dont have access to our bes but I can ask the BES admin to make the change if I can be specific --- we have hundreds of users.

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