I have 600+ users in the U.S and Canada with varying devices from 7250-8700-8800-8310 ... Server Admins forum
Blackberry 8700's randomly shuts itself off
I have 600+ users in the U.S and Canada with varying devices from 7250-8700-8800-8310 and on multiple carriers
The majority of users are on AT&T with 8700c..
Every few weeks I get swamped with calls that the 8700 devices are shutting off ... in the middle of calls... or writing e-mails etc..
I am trying to figure out why this is happening
I just can't imagine that 5 + devices go bad all at the same time! this seems to be more and more almost on a weekly basis
I have also replaced batteries in some of them.
Has anyone figured this out... is it software or hardware related.??.. I usually wipe the device and reactivate it on the BES... sometimes that works. other times I have to send out a replacement which is ok if I have some good devices on hand... but now I have about 10 device sitting here that I am updating to 4.5 but wonder if I that is the fix.
If anyone has been able to determine what causes this and how to really fix it I would love to hear back.
We've experienced similar issues. I THINK we've tracked ours down to users who've installed the GMail application from Google. It seems to be the only common themes. Doing a wipe (delete) and reprov, I've not had a repeat issue.
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