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Hello Everyone, When our users do a lookup on their devices it returns selected fields ... Server Admins forum

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    BES - LDAP/MAPI Lookup - Additional Telephone Number

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    Hello Everyone,

    When our users do a lookup on their devices it returns selected fields of information from the GAL i.e. Company, job role, email, work, mobile, fax. However, we have two work telephone numbers that we use, one for office and one for ddi (direct line), the lookup (MAPI) only returns the one field in the look up which is work. Is it possible to get the lookup to display additional fields or is there a set standard? Ideally the field we would like to return is the "Business 2 / Phone-Office-Other | Telephone Other" field?

    ** Version Info **
    BES: 4.1.4.16
    Exchange 2003 SP2
    Blackberry 8800's
    Blackberry 8100's

    Thank you.

    Gary.

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    Question BES - LDAP/MAPI Lookup - Additional Telephone Number

    Hello Everyone,

    When our users do a lookup on their devices it returns selected fields of information from the GAL i.e. Company, job role, email, work, mobile, fax. However, we have two work telephone numbers that we use, one for office and one for ddi (direct line), the lookup (MAPI) only returns the one field in the look up which is work. Is it possible to get the lookup to display additional fields or is there a set standard? Ideally the field we would like to return is the "Business 2 / Phone-Office-Other | Telephone Other" field?

    ** Version Info **
    BES: 4.1.4.16
    Exchange 2003 SP2
    Blackberry 8800's
    Blackberry 8100's

    Thank you.

    Gary.

  3. #3
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    Re: BES - LDAP/MAPI Lookup - Additional Telephone Number

    ~via BB (wap.pinstack.com)~
    Do you have the "offline address book" and "public folders" configured on Exchange?

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    Re: BES - LDAP/MAPI Lookup - Additional Telephone Number

    In Exchange we have Offline Address List enabled (which is the Default Offline Address) - only thing configured is a schedule which runs at 4am each day.

    Public Folders are enabled and in use for Outlook users - does anything need to be configured for Blackberry use?

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    Re: BES - LDAP/MAPI Lookup - Additional Telephone Number

    Can we map the Active Directory field Phone-Office-Other to the Blackberry lookup?

    Also under the General Tab (Active Directory user management) there is Telephone field which I can add the DDI number and there is also an "Other" button next to it which stores Phone Numbers (Others) - new dialog box appears... does anyone know the AD field names of these and can this be mapped to the Blackberry lookup?

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