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Hi Somebody to tested or installed the BES Express , I have not been able ... Server Admins forum

  1. #1
    CyberK's Avatar
    CyberK no está en línea Stack level 2
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    Question BES Express

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    Hi

    Somebody to tested or installed the BES Express , I have not been able to activate my BB, stays in initializing status.
    __________________________________
    CyberK

    BB PIN : 30137B04
    CARACAS / VENEZUELA
    South América.
    YY5CBK

  2. #2
    melissaox's Avatar
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    Re: BES Express

    Anyone have any ideas on this?

    Sorry all BIS here.
    Success is not final, Failure is not fatal, it is the courage to continue that matters.
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  3. #3
    memnoch's Avatar
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    Re: BES Express

    Does your blackberry stay on initializing status or your account on the blackberry server?

    After a couple of minutes your PIN should show up next to your name has that happened?

    Have you checked the eventlog for errors, if you were using a BIS service first then are now moving across to a BES you will either need to update the default IT policy on the BES or wipe your handheld.

  4. #4
    Crewdawg257's Avatar
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    Re: BES Express

    I had the same problem, and it was a permission issue. Try the KB article [FONT=&quot]KB-04293 from blackberry support.[/FONT] I have the link but cannot post it. I used that article to check all of my permission settings and it starting working almost immediatly.

  5. #5
    Crewdawg257's Avatar
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    Re: BES Express

    Also has the phone ever been on a BES server? Is this a second hand phone?

    I usually wipe the handheld, immediatly activate for enterprise, and then push the service books for BIS. Not sure if this is required but has worked for me.

  6. #6
    Jobsdone's Avatar
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    Re: BES Express

    Interesting. I really don't want to wipe my handheld. I'm about to make this move within days.

  7. #7
    jswift17's Avatar
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    Re: BES Express

    I had this exact same issue and it was something on the carriers end. Once I phoned my carrier (Cingular) and gave them the PIN from my devices (I had 2 that this was happening with), everything went through and we haven't had a problem since.

    Hope this helps.

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