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Hello, I hope someone can help me out here. I have a user who doesn't ... Server Admins forum

  1. #1
    okamosy's Avatar
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    Question BES can't reset password

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    Hello, I hope someone can help me out here.

    I have a user who doesn't remember her password. When I attempt to change the password in BES, I get a Password Status: Failure for that user. I know her device is in contact with the server, since I can re-apply the IT Policy.

    When I look in the POLC log, I find this message:
    RequestHandler::HandleITADMINDataCommand - ITPolicy Fail Ack for the command SET_PASSWORD_COMMAND, ErrorCode 0x2, ErrorText "" - Processing packet, Tag=9338944

    She doesn't have a backup of her device, and doesn't want to lose the pictures she has on it. Is there anything I can do?

    Thanks!

  2. #2
    organic_matter's Avatar
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    Re: BES can't reset password

    ~via BB (wap.pinstack.com)~is the device locked down? Wait due it to in lock then try again (just a guess)

  3. #3
    haniff's Avatar
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    Nope dear....nothing much you can do.
    Because its been design with such a security whereby no one can hack the password. Only meant for the owner.

  4. #4
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    Re: BES can't reset password

    ~via BB (wap.pinstack.com)~have you ran a search of your problem through rim's kb?

  5. #5
    okamosy's Avatar
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    Re: BES can't reset password

    I haven't been able to find anything related to this. The closest I've found has to do with a profile not applying. But along that line, I can't seem to find anything on their site when I look up error codes.

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