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Hi I am new to BB, we have a BES in our network, sometimes the ... Server Admins forum

  1. #1
    hdavy2002's Avatar
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    BB users not recieving any emails

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    Hi
    I am new to BB, we have a BES in our network, sometimes the BB users recive email, sometimes they don't. Last night we had some power issues and the server shut down.

    The exchange server is back up and OWA can be accessed through the internet, but the BB users are complainign . I have no clue about BES as i am a new admin and new to the job. can you guys tell me what should i do on the BES. It is hosted on windows 2003.

    Please advice.

    Thanks in advance guys.

  2. #2
    easymoney's Avatar
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    Are you for real? If not call Blackberry support.

  3. #3
    jrockett's Avatar
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    Re: BB users not recieving any emails

    Are emails with attachments being blocked or is it random emails? Is this happening to all BB users or just a few? Make sure the radio on the BBs are turned on. If its random emails try resending the policy. In the properties of the user check the IT Admin tab and check the date of time received and Resend policy if needed. Reactivating one to test couldn't hurt either. All of these setings are in the Blackberry Manager program then details of the user. Hope this provided some help. GL.
    Last edited by jrockett; 07-26-2007 at 10:12 AM.
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  4. #4
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    Re: BB users not recieving any emails

    ~via BB (wap.pinstack.com)~another thing to check is that the bes server is connected to rim and that all bes services have started. If they haven't then look under the application section of the event viewer and look for any error's with any blackberry services.

    Also what version of bes are you running, are you connected to an exchange server? If so what version and what service pack?

  5. #5
    hdavy2002's Avatar
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    Re: BB users not recieving any emails

    When you say connected to RIM, what do you mean by that, i know this would be a dumb question. Would RIm be an external source that the BES should be conencted?

  6. #6
    diabloboi87's Avatar
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    Re: BB users not recieving any emails

    ~via BB (wap.pinstack.com)~in the blackberry higerarchy every thing connects back to rim (research in motion) befor it is routed to the cell providers and finaly to your blackberry. In your blackberry manager if you click on the level above the server name (can't remember it off the top of my head) then in the pain on the right select the name of your server it should say somthing to the effect of "srp statusconnected or unknown).

  7. #7
    hdavy2002's Avatar
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    Re: BB users not recieving any emails

    Thanks man, i will give it a try.

  8. #8
    hdavy2002's Avatar
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    Re: BB users not recieving any emails

    Do you guys know of any CBT where i could learn BES

  9. #9
    jrockett's Avatar
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    Re: BB users not recieving any emails

    Quote Originally Posted by hdavy2002
    Do you guys know of any CBT where i could learn BES
    http://na.blackberry.com/eng/support...b_tab_overview
    Data Outages
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    Desktop/Device Page

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