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I am about to transfer a user from a old BB handset to an 8700g. ... Server Admins forum

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    noblen's Avatar
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    Question Backup/Restore handset to new device

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    I am about to transfer a user from a old BB handset to an 8700g. In doing so the user wants to retain all 30 days of messages he currently has on the old handset. Our current Enterprise Activation policy will load the past 5 days. My question is - When I backup the old handset and restore it to the new handset an Enterprise Activation will follow. Will it duplicate any messages already received on the handset in the past 5 days?

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    Re: Backup/Restore handset to new device

    Welcome to the Site noblen. I can't answer your question as I am not a BES user or knowledible about it. I am surprised that this has been posted for 11 hours without a response. I am sure someone will be along that can answer your question soon.

    Again, welcome to Pinstack
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    Re: Backup/Restore handset to new device

    it won't duplicate messages on the device. However, any emails missed during backup and restore will be pulled from BES.

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    Re: Backup/Restore handset to new device

    welcome to pinstack. Moving thread to BES forums

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    Re: Backup/Restore handset to new device

    Can't you backup to personal folders beforehand?

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    Re: Backup/Restore handset to new device

    Hello noblen, welcome to pinstack.com. Did everything work out okay?

  7. #7
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    Re: Backup/Restore handset to new device

    Thanks to all you guys for input on this issue - looks like we have a solution to successfully keep the management happy. Appreciate it!!

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