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I would like to add a device to a user in BES 4.1.3, but do ... Server Admins forum

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    neilpuck's Avatar
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    Assign Device without USB attachment

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    I would like to add a device to a user in BES 4.1.3, but do not have the device with me. It is currently flying to HongKong. I do have the PIN. Is there any way for me to assign this device in the Management Console?

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    ibanyan's Avatar
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    Re: Assign Device without USB attachment

    I'm wondering why you are astill using the USB cable.

    The way to do this is to assign the user on the BES an enterprise activation password. Then tell the user to do a wireless enterprise activation on the new device and viola! It activates on the BES and the user gets all their old email restored on the new device etc.
    Craig Johnston
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    Re: Assign Device without USB attachment

    Wow... your users are smart enough to handle doing a wireless activation. I AM impressed.

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    ibanyan's Avatar
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    Re: Assign Device without USB attachment

    There is nothing to it. Type in email address, activation password, click Activate. Easy. Or if you have a new er device, tell them to run the BlackBerry setup wizard which walks them through it.

    Really its a no-brainer ...
    Craig Johnston
    --------------
    My book "Professional BlackBerry":
    http://tinyurl.com/gyqvz
    Mobile Computing Authority Podcast:
    http://mca.libsyn.com

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    Re: Assign Device without USB attachment

    I was being sarcastic. But then, you haven't seen my users.

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    MWPatterson's Avatar
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    Re: Assign Device without USB attachment

    We have users the same and most of them have problems using the devices. So we do it OTA for them. I talked to Blackberry support and they told me to do it OTA instead of Via USB as the USB option can fail sometimes as it did for me and I had to reload the OS on the device. so from now on we do it OTA and have never had problems.

  7. #7
    neilpuck's Avatar
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    Re: Assign Device without USB attachment

    Thank you, the wireless activation is what I was looking for.

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