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User has had all older emails disappear. Wiped device and resynced manually and all new ... Server Admins forum

  1. #1
    mskerritt's Avatar
    mskerritt no está en línea Stack level 1
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    All old emails have disappeared

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    User has had all older emails disappear. Wiped device and resynced manually and all new emails are syncining correctly via wireless sync but all older history email are not showing. Is thier anyway to manually sync old email to show on device like it is showing in her Outlook account? User is using a Blackberry Curve 8310 running 4.2.2 BES software.

  2. #2
    KeNNethX's Avatar
    KeNNethX no está en línea Stack level 3
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    What I would wonder is why their older emails "disappeared"...did they "delete prior"?

    When you wipe and reactivate you won't get the pre-populated ones you get a new activation. You can do an extreme and remove/re add user from BES and wipe and reactivate, but then you have to tweak all the setting again...you will lose all the settings the user had. Even then they wont get all their mail...only X amount of emails in last x amount of weeks...its a setting in BB Manager somewhere. And even those emails are only stubs that give the option for more (in the body of the email)....the pre-pops are really only there to get a new user started off.
    When in Doubt, Pop the Battery Out!

  3. #3
    xOrphenochx's Avatar
    xOrphenochx no está en línea Stack level 1
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    Remove and add the user back to the BES server, this will clear the sent message state that keeps track of messages already sent to the device.

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