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1st post and what a way to start!!! Am having major problems synchronising a users ... Server Admins forum

  1. #1
    Servicedesk's Avatar
    Servicedesk no está en línea Stack level 1
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    Address Book synchronisation

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    1st post and what a way to start!!!

    Am having major problems synchronising a users address book!!

    Have tried everything. Removing him from the BES, disabling wireless synching on the BES and doing it after everything else has finished and also tried rdeleting and undeleting the desktop(sync) in the service book

    Please help as i have run out of ideas!!!

    Cheers in advance

  2. #2
    Djmarbll's Avatar
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    Re: Address Book synchronisation

    I've had this issue before. If the user's address book is pretty large (1500+ names), it can cause problems syncing all the addresses. Make sure the user has their address book backed up in Outlook or some other file so they don't lose it. Then verify an internet connection on the device. Then go to the address book icon and choose options. Make sure the wireless synchronization option is set to YES. If its already set to Yes, set it to No, and then save. Then go back into the address book>options and change the wireless sync to Yes. If this doesn't work, you might have to wipe the handheld altogether. But when you're setting the device back up on the BES, make sure the activation level reaches 100%.

  3. #3
    Servicedesk's Avatar
    Servicedesk no está en línea Stack level 1
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    Re: Address Book synchronisation

    Have literally tried everything now!!

    Even re-organizing the phone book in outlook into phone list view but the damn BB still sticks on 98%!!!

    Any more advice is really appreciated!!

  4. #4
    Servicedesk's Avatar
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    Re: Address Book synchronisation

    Someone must have some ideas!!!

    Don't fancy spending another day trying to sort it out

  5. #5
    cwax's Avatar
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    Re: Address Book synchronisation

    Try a wired activation if the OTA activation is timing out




  6. #6
    fritter's Avatar
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    Re: Address Book synchronisation

    did it ever sync before? how large is the address book?

  7. #7
    jrockett's Avatar
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    Re: Address Book synchronisation

    Sometimes it may take awhile to sync a large address book or call log. I've seen it take a few hours to sync. Like cwax said try wired activation.
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