Takeaway: Ric Liang's organization has gone through a very successful deployment of the BlackBerry Enterprise ... Server Admins forum
10 steps to a sweet BlackBerry Enterprise Server (BES) deployment
Takeaway: Ric Liang's organization has gone through a very successful deployment of the BlackBerry Enterprise Server (BES) from Research in Motion (RIMM) and accompanying devices in the past several months. Here are 10 lessons he learned that you can apply to your BES deployment to ensure the BlackBerrys leave a good taste in your organization.
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Our organization has gone through a very successful deployment of the BlackBerry Enterprise Server (BES) and accompanying devices in the past several months. The service has been a hit with our corporate managers and our internal subscriber base has doubled over what was anticipated, covering nearly 15% of our overall staff base. Following are 10 lessons that we learned that can be passed along to ensure the Research in Motion (RIMM) BlackBerrys leave a good taste in your organization.
1. Conduct a pilot project and evaluate results.
Determining who your most likely candidates are and what they are looking for in a handheld device. If you don't know what your staff require then you'll never know if you've met their expectations.
Determining if BlackBerry is the right solution, for enough people in your organization will prevent a lot of wasted effort and costs. If people are looking for the functionality of a PDA, then perhaps the BlackBerry is not the solution for them. On the other hand if you have a mobile sales force, a large number of frequent travelers or numerous 7x24 operational staff perhaps the BlackBerry is just the ticket. The mobile messaging that the BES provides is ideally suited.
Create a pilot evaluation form and get statistics and comments for categories important to the organization
2. Have a deployment plan
Spec out a proper server for the BES. While not required, I highly recommended a dedicated server. Our BES has undergone numerous patches and reboots in the months since it was deployed. Other applications may be impacted if they co-exist on the same server.
Draft up activation procedures and empower IT staff to administer the service. Documentation is vital. It's not difficult, but there are several steps to activating a BlackBerry. Unless you plan on doing them all, provide sufficient documentation so that the effort can be delegated.
Create a schedule for who will get a BlackBerry and when. I don't recommend providing a BlackBerry the day before somebody is going out of town. Better to have the client use it locally and be comfortable with the device before taking it on the road. -- Continue Reading
Re: 10 steps to a sweet BlackBerry Enterprise Server (BES) deployment
Very nice Hayden, Im going to save this, will help me in sales.
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