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i cant get it to work with the desktop manager. i get on my BB ... Blackberry 8800 & 8820 forum

  1. #1
    idle0095's Avatar
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    USB Drivers for BB 8800

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    i cant get it to work with the desktop manager. i get on my BB 8800 screen usb charging current is not sufficient. verify that your handheld is connected to a powered usb charging source and that the proper usb driver is installed. it dont work with desktop manager as well. were do i get the drivers for my phone so it will work? ive done everythting and cant get it to work. help
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  2. #2
    Einherjer's Avatar
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    Re: USB Drivers for BB 8800

    Are you on windows xp?

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    idle0095's Avatar
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    Re: USB Drivers for BB 8800

    windows vista. works great on my 8700G but cant get ti to work on this 8800 now
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    Re: USB Drivers for BB 8800

    idle0095..have your tried unistalling desktop manager and reinstalling?
    if not, unistall and reinstall without connecting your blackberry, after if finishes the install, connect your bb but do not open desktop manager yet..let it detect drivers and when the message appears that it has installed drivers and hardware is ready to use, then open desktop manager.
    Also, try installing the 8800 operating system, not sure if it would make a difference but you might as well try..
    Let us know if this helps!

  5. #5
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    Re: USB Drivers for BB 8800

    Quote Originally Posted by idle0095
    windows vista. works great on my 8700G but cant get ti to work on this 8800 now
    I would also suggest that you install the latest desktop manager software

  6. #6
    idle0095's Avatar
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    Re: USB Drivers for BB 8800

    did that all. im very smart when it comes to blackberry devices and software. so i did everything. just seeing if someone knows any thing else
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    Re: USB Drivers for BB 8800

    OK, did not intendt to imply that you didn't know what you were doing..
    Have you tried this?
    http://www.blackberry.com/btsc/searc...8257&stateId=0 0 5414011

  8. #8
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    Re: USB Drivers for BB 8800

    I'm using DM v4.2 on Windows XP and I'm not having any issues with my 8800 being recognized and charging vis USB.

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    Re: USB Drivers for BB 8800

    You need to make sure that you have DM 4.2 installed on your device or else it will give you that message.

    Same thing with the Pearl.

  10. #10
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    Re: USB Drivers for BB 8800

    hi even with the pearl and the latest desktop 4.2 installed i get that message but all works well , i would delete all the entries in your xp registry relating to blackberry , reinstall the desktop 4.2 and then install the latest os and deleting the vendor.xml file if your using somebody elses and i think that will do the trick and if that does not work it just means you have a faulty usb cable that does happen a lot even with printers , hope this helps

  11. #11
    likefre's Avatar
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    Re: USB Drivers for BB 8800

    What antx16 is suggesting might do the trick!..
    Follow these steps.Hope it helps!
    http://www.blackberry.com/btsc/searc...%200%203796142

  12. #12
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    Re: USB Drivers for BB 8800

    oops sorry i did not see you where running on vista , i just seen that blackberry have released a new desktop software for vista if you go to the blackberry site you will find it , hope that helps also .

  13. #13
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    Re: USB Drivers for BB 8800

    I am having the same issue with the charger. I am running Windows XP, but I have no control over what I do with my computer. IT at my office handles all of these issues. What should I tell them?

  14. #14
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    Re: USB Drivers for BB 8800

    You're out of luck unless they'll install DM for you. You can always get a wall charger.

    Quote Originally Posted by idle0095
    were do i get the drivers for my phone so it will work?
    Drivers are part of the Desktop Manager install.

    Quote Originally Posted by idle0095
    did that all. im very smart when it comes to blackberry devices and software. so i did everything. just seeing if someone knows any thing else
    So I take it you're aware of the "clean" Desktop Manager uninstall process? Have you tried that and rebooting before reinstalling DM?
    Last edited by takeshi; 03-22-2007 at 05:33 PM.

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    Re: USB Drivers for BB 8800

    The drivers for the 8800 don't come with the downloadable version of the Desktop Manager. Only the one on the CD that comes with the device seems to have the correct drivers. What we've had to do here (as well as with the Pearl) is install the handheld software for the 8800 before it will charge correctly or communicate with an XP PC.
    It doesn't record video. Get over it.

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