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Hi, Has anyone ran into the issue of users not able to delete emails from ... Blackberry 8800 & 8820 forum

  1. #1
    ITGal's Avatar
    ITGal no está en línea Stack level 1
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    Question Unable to Delete Emails from 8100 and 8800 devices

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    Hi,

    Has anyone ran into the issue of users not able to delete emails from the 8100 and 8800 devices. We have several users experiencing this problem. I attempted to delete emails on my 8800 today and none of the emails deleted, however I was able to go to Monday's email and delete some of the emails from that day. RIM has been contacted and reports that this is a known issue and that upgrading to BES Server from 4.1.2 to 4.1.3 to resolve the issue. I have also attempted to delete emails from the Inbox and select Reconcile Now on the device....the email I deleted from the Inbox in Notes still appears on the device.

    One workaround we have found was to wipe the device clean and remove/add the user back. Also, we have a user using 8700c model who experienced the same issue. Any suggestions?

    Thank you,
    ITGal

  2. #2
    cp6169's Avatar
    cp6169 no está en línea Device Pro
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