Hey guys and girls, I pray someone can help me with this. I tried installing ... Blackberry 8800 & 8820 forum
OS Update Problem
Hey guys and girls, I pray someone can help me with this. I tried installing BlackBerry Handheld Software v184.108.40.206 today and I got an error that said it could not complete the restore. When I unplugged my phone it is a white screen with a black line at the top.
Next, I downloaded the official 4.2 from AT&T and tried to install that on my 8820 and when I tried to install that it says "The desktop loader is unable to connect to the device. You may need to enter the password on the device."
After that, I decided to try JL_Cmder to wipe my device and reinstall AT&T 4.2. The DM software said that the update was successful but I have had nothing but a spinning hourglass for a good 20 minutes now.
I'm in a total state of panic. Can anyone help me with this??
Sometimes it takes that long for the device to reinitialize. Be patient! Let it run its course.
Things seem to be booting back up and restoring now. Any idea what could have went wrong with the 4.5 install? I thought I followed the directions pretty carefully. Could it be that I am using DM 4.2.2?
I had similar issues with a 4.5 install, and beleive it was DM related.
You might try UNINSTALLING DM 4.2 and installing 4.3 to see if it goes better. I ended up using a different machine...a
Thanks Gary. I think now that I seem to have everything working I'll let it be for now. Once I'm feeling brave again I'll give it a shot.
Originally Posted by GaryF
My install took close to 90 minutes but I left the phone do its thing! Try again, just be sure to back-up your data!
Ugh...I'm nervous now
Originally Posted by tessitori
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