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hey im kinda new to blackberry devices and i have tried searching on the web ... Blackberry 8800 & 8820 forum

  1. #1
    nevans963's Avatar
    nevans963 no está en línea Stack level 1
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    Thumbs up Need help with o2-data plan setup - 8800

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    hey

    im kinda new to blackberry devices

    and i have tried searching on the web for some help.. but it never seems to help

    i have o2 data plan

    but i cannot setup (email, enterprise, service books,HRT)

    i dont know why.

    i request service books from 02email.co.uk

    but they never arrive

    ive sent registration message in the HRT menu but nothing ever happens with that either



    i get the little writting at the top of the blackberry saying 'data connection refused'

    but i dont know why as i am paying for the o2 data service

    thanks.. neal

  2. #2
    MAXSquared's Avatar
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    Re: Need help with o2-data plan setup - 8800

    First of all, you need to download and install the desktop manager and the 8800 firmware.

    Remember when you install the desktop manager choose blackberry internet service instead of blackberry enterprise service. then use the application loader to flash your phone from BES to BIS. We start from here... and let me know if you need any further help.

  3. #3
    takeshi's Avatar
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    Re: Need help with o2-data plan setup - 8800

    Actaully first off Data Connection Refused means that the OP doesn't have a Blackberry Data Plan or it isn't properly provisioned by the carrier.

    There's nothing to configure regarding service books or BES. Service books are automatically pushed with the correct data plan. BES activation just requires a USB sync or your email address and activation password.

    Installing DM and the firmware are irrelevant to this issue.

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    XLiMBS's Avatar
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    Quote Originally Posted by nevans963 View Post
    hey

    im kinda new to blackberry devices

    and i have tried searching on the web for some help.. but it never seems to help

    i have o2 data plan

    but i cannot setup (email, enterprise, service books,HRT)

    i dont know why.

    i request service books from 02email.co.uk

    but they never arrive

    ive sent registration message in the HRT menu but nothing ever happens with that either



    i get the little writting at the top of the blackberry saying 'data connection refused'

    but i dont know why as i am paying for the o2 data service

    thanks.. neal
    Also, make sure that the data plan you subscribed to was the one specific for BlackBerry BIS, not the carrier's wap plan or plan for regular smartphones.

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