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Hello, i'm trying to update my blackberry 8800 to 4.5 OS>>>> but everytime around the ... Blackberry 8800 & 8820 forum

  1. #1
    98typer98's Avatar
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    Question JVM reconnetion error HELP!!!!

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    Hello,

    i'm trying to update my blackberry 8800 to 4.5 OS>>>> but everytime around the update i get
    " unable to reconnect to the device during a multi stage load operation "
    it can't be the OS problem because i have tried many different version...so i'm guessing its the hardware problem.

    Can anyone relate to this?? please HELP...

  2. #2
    boricua's Avatar
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    1. Verify that the battery is inserted in the BlackBerry smartphone.
    2. Verify that the battery is not faulty.
    3. Turn off the Power Management option for the USB root hubs on the computer.
    4. If a laptop computer is being used, make sure the computer is not connected to a docking station.
    5. Make sure the BlackBerry smartphone is connected directly to the computer and not to a USB hub.
    6. Disconnect all other USB devices (for instance, cameras) from the computer.
    7. Connect the BlackBerry smartphone to another USB port on the computer.
    8. Turn off antivirus or firewall programs that are running on the computer. Turn the programs on again once a connection to the BlackBerry smartphone is established.

  3. #3
    boricua's Avatar
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    To disable the Power Management option for the USB root hubs on the computer, complete the following steps:
    1. Open the Control Panel by clicking Start > Settings > Control Panel.
    2. In the Control Panel, double-click System.
    3. Select the Hardware tab and click Device Manager.
    4. In the Device Manager, expand Universal Serial Bus controllers.
    5. Right-click USB Root Hub and select Properties.
    6. Select the Power Management tab and clear the Allow the computer to turn off this device to save power check box.
    7. Repeat steps five and six for other entries named USB Root Hub.

  4. #4
    RogerG's Avatar
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    Try rebooting your PC first, then maybe uninstall and reload a fresh copy of the Desktop Manager.

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