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Hi All, Great forum PLease can you help me, i have just bought my blackberry ... Blackberry 8800 & 8820 forum

  1. #1
    paul1212's Avatar
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    Thumbs up Help for beginner

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    Hi All,

    Great forum

    PLease can you help me, i have just bought my blackberry 8800 adn i am trying to get things working. At present i cannot get Maps working at all as all i see is diagonal lines across the screen when i click in the icon.

    Also i downloaded Google maps ok, but when i click on the icon nothing happens.

    I have installed naz4all but when i load up it says " you internet connection does not work" even though i downloaded from tthe nav4all website!

    I have read in other forums that i might need to configure the TCP settings as currently there is nothing in there. I am on T-mobile in the UK.

    Also cant get GPS working in the maps.

    Is my phone broke?

    Any help will be much appreciated thanks.

  2. #2
    bbueding's Avatar
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    Re: Help for beginner

    What OS are you running, try downloading the latest O.S for your 8800.

  3. #3
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    Re: Help for beginner

    ~via BB (wap.pinstack.com)~
    Do you have a data plan with your phone ?

  4. #4
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    Re: Help for beginner

    Might be being thick here but what does OS stand for?


    Quote Originally Posted by bbueding View Post
    What OS are you running, try downloading the latest O.S for your 8800.

  5. #5
    paul1212's Avatar
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    Re: Help for beginner

    Yes i think so i am on unlimited plan here:

    Unlimited web surfing and e-mails
    Unlimited* internet browsing and email on the move


    Quote Originally Posted by Cisco Kidd View Post
    ~via BB (wap.pinstack.com)~
    Do you have a data plan with your phone ?

  6. #6
    Lavagirl's Avatar
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    Re: Help for beginner

    Quote Originally Posted by paul1212 View Post
    Might be being thick here but what does OS stand for?
    Operating System

    and Welcome to the Stacks!~
    See the Official Latest OS threads updated regularly for All Devices.
    Forum Rules
    PinStack Trust Guide


  7. #7
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    Re: Help for beginner

    Operating System. and You would have to have the latest one to work these programs. I'm pretty sure you would have it though. To check, go into Options>about and there should be a number there. I have the 8830, and It's the third line from the top, saying v4.2.x.xxx
    That is what lets you know what operating system you're running. HTH

  8. #8
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    Re: Help for beginner

    Thanks for the welcome great place, ill be around here a lot

    Where can i find the OS on the phone?


    Quote Originally Posted by Lavagirl View Post
    Operating System

    and Welcome to the Stacks!~

  9. #9
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    Re: Help for beginner

    Also is there some sort of firewall config with the 8800?

    JUst tried reinstalling Google maps again and it seems like something is maybe blocking it from opening?

    :cry:

  10. #10
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    Re: Help for beginner

    If you could complete your profile info for us that would help us help you better
    Here is the latest OS for the BB 8800:
    http://blackberryforums.pinstack.com...2_1_108_a.html
    How to upgrade here:
    http://blackberryforums.pinstack.com...lackberry.html
    As far as there being a firewall I'm not sure, but do your OS upgrade first and worry about reinstalling your 3rd party apps afterwards because you will need to do that anyway.

  11. #11
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    Re: Help for beginner

    Ok profile updated. I have just checked and i am on the latest OS version of 4.2.

    Really dont know whats going on and i think th phone might be faulty but it should not be as i only got it today brand new from T-mobile.

    Basically i have downloaded Google maps, now when i click on the Google maps icon on my BB screen absolutley nothing happens, its like im not clicking on it.

    Also like i mentioned i downloaded nav4all and when i connect to that it says "no internet connection"

    Ah and i have just tried to config the nav4all and its saying "no GPRS" but i can clearly see the words GPRS in the top right hand corner of my BB screen with a full signal bar???

    Thanks for all your help.

  12. #12
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    Re: Help for beginner

    Also just noticed that in my >manage connections > services status it says: BB internet service connection: NOT CONNECTED & BB Enterprise Server connection NOT CONNECTED.

    How do i get those connected please? I think that might be the problem yes?

  13. #13
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    Re: Help for beginner

    You may need to contact you provider/carrier and make sure you account is properly provisioned for the Blackberry Internet Service. And if you have registered your BB IMEI and PIN with your BIS account, get them to help.

    Rcbjr.
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
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