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When viewing email, the 'more' menu item is selected and the following window is displayed....'More ... Blackberry 8800 & 8820 forum

  1. #1
    bq1985's Avatar
    bq1985 no está en línea Stack level 1
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    Jun 2007
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    Email Service Book

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    When viewing email, the 'more' menu item is selected and the following window is displayed....'More request cannot be completed. Service Book information not found'. I rec / snd email with no problem, it is only when making this selection. Thoughts?

  2. #2
    jdellasala's Avatar
    jdellasala no está en línea Device Pro
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    Mar 2006
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    Re: Email Service Book

    BIS Email (unlike BIS) only requires a PIN number to reach its intended device. You can actually receive BIS email after having wiped a device completely. Also, Service Books occasionally get corrupted. For whatever reason, you need to fix it/them!

    On your device go to ( Settings/Tools --> ) Options --> Advanced Options --> Service Books. find the service book associated with the email account in question that ends in [CMIME], scroll down to and highlight it, Click the Wheel/Menu Button and select Delete. (if it exists!).

    Now go to your provider's BIS site. Click on Service Books in the left column, then on the Send Service Books button. With any luck you'll receive your "Congratulations" message and you're problem should be fixed.

    If you don't know what you're provider's BIS sit is, check the bottom of this page:
    http://na.blackberry.com/eng/support...072FCFEB8BC1FD
    .
    JerryD

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