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This started nearly a week ago, and my IT guy (we host our own BES) ... Blackberry 8800 & 8820 forum

  1. #1
    silverfstop's Avatar
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    cant sent mail via BES, but calendar, contacts and inbound mail OK

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    This started nearly a week ago, and my IT guy (we host our own BES) isn't having much luck).

    I can send receive my BIS IMAP accounts without trouble, but whenever I try to send BES (desktop, in my case) it bounces instantly and the following error appears in the message:"Desktop Email program unable to submit message"

    Calendar, contact and inbound email has been totally uneffected and is working fine. The server and handheld have been updated for DST and both have been rebooted. The other BB (pearl) on the BES is having the exact same problems.

    Any suggestions? This is getting really frustrating.

  2. #2
    silverfstop's Avatar
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    Re: cant sent mail via BES, but calendar, contacts and inbound mail OK

    Darn, I hope this tracks correctly...

  3. #3
    raylin's Avatar
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    Re: cant sent mail via BES, but calendar, contacts and inbound mail OK

    have you checked the profile settings in exchange/mail server? There is a need to activate the sendmail feature if you're connected to a mobile solution like BES.

  4. #4
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    Re: cant sent mail via BES, but calendar, contacts and inbound mail OK

    Symptom 1

    The Desktop [CMIME] service book is corrupt.

    Resolution
    Delete the Desktop [CMIME] service book by completing the following steps.
    From the BlackBerry device
    1. On the BlackBerry device Home screen, click Options > Advanced Options > Service Book. If you are running BlackBerry Device Software 4.0 Service Pack 2 or earlier, click Options > Service Book.
    2. Select the Desktop [CMIME] service book.
    3. Display the menu and select Delete.
    4. Display the menu and select Save.
    5. To restore the Desktop [CMIME] service book, generate a new encryption key. For instructions, see KB02740. Or, send the service book from the BlackBerry Enterprise Server.
    From BlackBerry Desktop Manager
    1. Double-click Backup and Restore and click Advanced.
    2. In the right pane, select Service Book. Click Clear.
    3. Close both Backup and Restore windows.
    4. To restore the Desktop [CMIME] service book, generate a new encryption key. For instructions, see KB02740. Or, send the service book from the BlackBerry Enterprise Server.
    Symptom 2

    The BlackBerry Router on the BlackBerry Enterprise Server has stopped.

    Resolution
    Restart the BlackBerry Router by completing the following steps:
    1. On the computer running the BlackBerry Enterprise Server, open the Control Panel.
    2. Go to Administrative Tools > Services.
    3. For BlackBerry Enterprise Server software version 4.0 and later, right-click the BlackBerry Router service and select Start.
    4. Close the Services window.
    Cingular Blackberry 8800
    PIN: 23F29A44
    zhenyaw1@verizon.net
    978.289.3417

  5. #5
    majorman's Avatar
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    Re: cant sent mail via BES, but calendar, contacts and inbound mail OK

    This happened to me as well and I manage our BES. Instead of stopping the router service for 20 minutes (which would disrupt service to everyone on the BES), I only had to remove myself from the BES for about 20 minutes which was enough time to clear me from the cache. After re-adding myself, I was able to send messages from my 8700. Hope this helps.

  6. #6
    WizeGi's Avatar
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    Re: cant sent mail via BES, but calendar, contacts and inbound mail OK

    This happened to me .. I just needed to remove the battery from my BB and restart. Mail started flowing correctly.

  7. #7
    _Bulz_Eye_'s Avatar
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    Re: cant sent mail via BES, but calendar, contacts and inbound mail OK

    It a ongoing problem right now with rimm. I just got off the phone with rimm support and they teck had me delete and resend my service books as well as doing a master reset to include taking out the battry... Happy to say all is well!

  8. #8
    silverfstop's Avatar
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    Re: cant sent mail via BES, but calendar, contacts and inbound mail OK

    Thanks for all the ideas... I've forwarded this thread to my IT guy.

    Keep 'em coming!

  9. #9
    BBWrangler's Avatar
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    Re: cant sent mail via BES, but calendar, contacts and inbound mail OK

    We get at least one of these a week.

    Worst case we have to do a backup, nuke, reload, restore and activation with the device, but most of the time just doing an OTA will work.
    It doesn't record video. Get over it.

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