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Hello Everybody. I am having a hard time using the BB messenger, since three days ... Blackberry 8800 & 8820 forum

  1. #1
    fbriceno97's Avatar
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    BlackBerry Messenger Issue...

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    Hello Everybody.

    I am having a hard time using the BB messenger, since three days ago I am not able to receive the instant messages that my contacts sent me.

    I have tried battery pull, full wipe and restored the OS, resending the service books trough the Blackberry and PC, and nothing work.

    I must quote that I am able to send instants messages trough it and the contacts get them.

    is there an specific service books that handle the BB messager comunication? If there is, could you please indicate its name so I can see if it is on my phone?...

    I really don't know know what to do or try...

    Any help is really appreciated.

    It did worked perfect before!!!

    My BB is an 8800
    Os: 4.2.1.74
    Platform: 2.3.0.54
    Kernel: 3.8.4.34
    On BIS at Telefonica "movistar"/Venezuela

  2. #2
    markgallant's Avatar
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    Re: BlackBerry Messenger Issue...

    Does your display name have any - or , in them or special characters. If so try removing them. Try typing just your name and seeing. THis does cause issues from time to time.

  3. #3
    fbriceno97's Avatar
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    Re: BlackBerry Messenger Issue...

    ~via BB (wap.pinstack.com)~
    My display name is: Felix Venezuela...

    It is not working.

    Thanks for your help anyway!

  4. #4
    markgallant's Avatar
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    Re: BlackBerry Messenger Issue...

    Can you send and receive pin messages?

  5. #5
    fbriceno97's Avatar
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    Re: BlackBerry Messenger Issue...

    ~via BB (wap.pinstack.com)~
    Yeap, I am able to send and receive Peer to Peer messages, email...

  6. #6
    fbriceno97's Avatar
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    Re: BlackBerry Messenger Issue...

    ~via BB (wap.pinstack.com)~

    Somebody???, your help is really apreciated...

  7. #7
    markgallant's Avatar
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    Re: BlackBerry Messenger Issue...

    You may need to unisntall and reinstall the BlackBerry messenger application. But honestly even though it may sound weird and a lot of people won't believe me...try changing your display name to just like a single word or single letter and see if it works

  8. #8
    fbriceno97's Avatar
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    Re: BlackBerry Messenger Issue...

    I finally managed to get the messenger working again...

    For some weird issued i had to delete and add again every contact i had, after doing this i was able to receive the messages on the Messenger.

    Thanks for your help markgallant.

  9. #9
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    Re: BlackBerry Messenger Issue...

    double post...

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