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I have a customer that has a Blackberry Pearl, and at least once a month ... Blackberry 8800 & 8820 forum

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    bhanks2309's Avatar
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    At&t Blackberry Pearl texting problems

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    I have a customer that has a Blackberry Pearl, and at least once a month they are not receiving text messages. Its like it just stops receiving when it wants to. I have tried updating the firmware and doing resets. Does anyone know what is causing this problem, and maybe know a resolution for it?

    Thanks

  2. #2
    takeshi's Avatar
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    Re: At&t Blackberry Pearl texting problems

    Most SMS issues are on the carrier end. I'd call the carrier to ensure that SMS provisioning is properly set up.

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    Re: At&t Blackberry Pearl texting problems

    The account has been fully provisioned. I currently work for At&t.

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    Re: At&t Blackberry Pearl texting problems

    try a new handheld device for them then.
    ~A BlackBerry without a data plan is just a berry without the crack.~
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    Re: At&t Blackberry Pearl texting problems

    Well I'm pretty much thinking that the phone may be bad already. But im wondering if there is something that can be done to fix the problem or maybe what is causing it. So telling me that i should just replace it isn't really what im looking for because I cannot do that. So just looking for info on why its doing it and maybe a resolution.

    Thanks

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    cliffr39's Avatar
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    Re: At&t Blackberry Pearl texting problems

    issues with SMS could be 3 things: provisioning issue (network side), SMSC incorrect on handset (setting), or bad handset device (hardware). If you've checked the first two, then sorry but that is really all that remains. You cannot do anything to "fix" a hardware issue (even if it was a network issue, without sending a tech to the location of the breakdown).

    Why can't you replace it? It's a pearl and has a 1 year warranty. Don't need an insurance plan for a manu. issue to be covered under warranty replacement.
    ~A BlackBerry without a data plan is just a berry without the crack.~
    Links to common questions.

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