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I am working with a customer's who's 8820 message shortcuts are not working. When "T" ... Blackberry 8800 & 8820 forum

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    BBpush099's Avatar
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    8820 Message Shortcuts are not working.

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    I am working with a customer's who's 8820 message shortcuts are not working. When "T" and "B" are press the cursor doesn't jump to the bottom or top. Can the message shortcuts be turned off? He should have the newest device software, but I will check tomorrow. Not the biggest deal I know but the Partner wants answers, so please help!!!
    I'm true to the game called Blackberry!

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    BBpush099's Avatar
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    Re: 8820 Message Shortcuts are not working.

    Does have anyone suggestions? Should I have the customer wipe the device, upgrade the device software? These shortcuts should really work so there has to be a fix to this some how.
    I'm true to the game called Blackberry!

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    o1sowise's Avatar
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    Re: 8820 Message Shortcuts are not working.

    Silly question, but is the customer inside a text field when they press the T or B?
    It may be obvious, but that doesn't work...

    Does the spacebar go forward?

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    BBpush099's Avatar
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    Re: 8820 Message Shortcuts are not working.

    I like the spacebar question nice.... No he is not in a text field just simply in the message list to to use keyboard shortcuts. I have seen a few things out their like if the person had a previous device like a pearl or 7100 series device the shortcuts could transfer over to the new device, but that's all i got. Anyone?
    I'm true to the game called Blackberry!

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