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Hi folks, I installed (to upgrade) the eOffice_Installer_4.1 on my 8800. However, my BB refuses ... Blackberry 8800 & 8820 forum

  1. #1
    dilipc's Avatar
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    8800 doesn't restart after installing eOffice_Installer_4.1

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    Hi folks, I installed (to upgrade) the eOffice_Installer_4.1 on my 8800. However, my BB refuses to restart - it just shows the hourglass on a white screen! What should I do? I have already tried the battery pull, but to no avail. Any suggestions??
    Last edited by dilipc; 07-20-2007 at 06:53 AM.

  2. #2
    jdellasala's Avatar
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    Re: 8800 doesn't restart after installing eOffice_Installer_4.1

    1. Pull the Battery (if you haven't already tried that!)
    2. Use Application Loader to remove eOffice completely. If that works, reinstall the full product.
    3. If all else fails, download the OS for your device, and use JL_Cmder to wipe EVERYTHING - including the OS, all apps and data - from your device, then use Application Loader to reload the OS.
    Good luck!
    .
    JerryD

  3. #3
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    Re: 8800 doesn't restart after installing eOffice_Installer_4.1

    Many thanks for that response. Could you guide me as to where to download the device software from? My service provider is Airtel in India.

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    Re: 8800 doesn't restart after installing eOffice_Installer_4.1

    Airtel's download site is here:
    https://www.blackberry.com/Downloads...B999EC0D90D1FB

    Download Desktop Manager 4.2 SP! - I strongly recommend selecting either English or Multi-language without Media Manager. This version has Roxio's Media manager which is HUGE, very invasive, and doesn't do anything special! If you have any older versions (other than 4.2 SP1), uninstall them first. Version 4.2 (no SP) is not DST 2007 compliant and doesn't work with Vista (if you're so inclined!).

    You'll be able to download your 8800's OS there too. Install it after Desktop Manager.
    .
    JerryD

  5. #5
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    Re: 8800 doesn't restart after installing eOffice_Installer_4.1

    okie dokie, I'll give it a whirl on Monday. Many thanks!!

  6. #6
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    Re: 8800 doesn't restart after installing eOffice_Installer_4.1

    Couple of questions for the wise:
    1-Which version is the latest handheld software for 8800?
    2-URL for 1 above?
    3-If I delete the vendor.xlm file, will my 8800 still work with my service provider (Airtel)?
    4-Will my 8800 be unlocked if I do the above?
    Thanks in advance.

  7. #7
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    Re: 8800 doesn't restart after installing eOffice_Installer_4.1

    Quote Originally Posted by dilipc
    Couple of questions for the wise:
    1-Which version is the latest handheld software for 8800?
    2-URL for 1 above?
    3-If I delete the vendor.xlm file, will my 8800 still work with my service provider (Airtel)?
    4-Will my 8800 be unlocked if I do the above?
    Thanks in advance.
    1 - The OS version for the 8800 available from Airtel (4.2.1.68) is virtually the same as the "latest". There's no 4.2.2 available yet.

    2 - I already posted the URL

    3 - Yes

    4 - No
    .
    JerryD

  8. #8
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    Whew, that was fast! Many thanks, pal!!

  9. #9
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    Re: 8800 doesn't restart after installing eOffice_Installer_4.1

    ~via BB (wap.pinstack.com)~By the way, how do I locate the vendor.xlm file to delete it?

  10. #10
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    Re: 8800 doesn't restart after installing eOffice_Installer_4.1

    C:\Program Files\Common Files\Research In Motion\AppLoader\Vendor.xml
    .
    JerryD

  11. #11
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    Re: 8800 doesn't restart after installing eOffice_Installer_4.1

    ~via BB (wap.pinstack.com)~Great, thanks again! What would I do without Pinstack?

  12. #12
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    Re: 8800 doesn't restart after installing eOffice_Installer_4.1

    jdellasala, many thanks. I got my 8800 up & running again!! You guys are superior!!
    Last edited by dilipc; 07-23-2007 at 07:06 AM.

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