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I have just activated a BB 8800 and when i try to reply to an ... Blackberry 8800 & 8820 forum

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    stlrsfan's Avatar
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    8800 and reply options

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    I have just activated a BB 8800 and when i try to reply to an email the send option is not available. I have reformatted the BB and it still doesnt work. The only options I have are save draft and full menu.

    Any help would be greatly appreciated.

    thanks,

  2. #2
    cherrichiodo's Avatar
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    Re: 8800 and reply options

    is this 8800 on a BIS account or BES account? sounds to me like its missing some service books

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    Re: 8800 and reply options

    I thought that too. It is on a BES. I resent the service books from our server but still nothing. I only have the save draft and full menu option when I reply to an email.

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    Re: 8800 and reply options

    I have the very same problem on a BES. I can forward and compose just fine. Can't send a reply or reply all msg. Have you resolved this issue already? Matt.

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    Re: 8800 and reply options

    I also have this problem with both an 8700 and an 8800 i have setup on a new BES install, they also cannot retrieve more data for long emails so it appears to be a service book issue, but resending them does nothing - it seems as though the service books from the server are wrong, but i can't find any information on how this can be fixed. I should note that both devices were wiped prior to activation on the new server.
    Last edited by Arsenal; 10-21-2007 at 10:47 PM.

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