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I went to the store to buy a new charger [I won't say which L.A.-area ... General Blackberry forum

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    Smile "Water damage" as catch-all?

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    I went to the store to buy a new charger [I won't say which L.A.-area T-Mobile store... to protect the guilty ], and then I sat down at a cafe' and plugged it in. The "charging" thunderbolt iconoid came on for a couple of seconds and then went off! I tried it many times -- same thing.

    Back to the store. An employee stared studiously at the handheld and opined: "--You have water damage!" At the USB port.

    Yikes. What should I do?

    "--Go home and brush it with a toothbrush"

    I walked out, with confidence level sagging for some reason ... then turned around and walked back in. I went to their Blackberries on display, unplugged the charger line from one of them and plugged it into mine.

    Ta daa! Charging light on, and it stayed on!

    I raised an accusing finger. "You!.... sold me the wrong charger! "


    Ah, so. Their dictums are not written in stone .

    Watch your step, everybody.

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    Re: "Water damage" as catch-all?

    Oh this post epitomizes just about every experience I have with my visits to the ATT store. I love it and got a great laugh out of it. Thanks for posting.
    Yes...the BB must have been created and bestowed upon
    us by the Almighty Himself because it is amazingly
    wonderful in all that it does to divert and entertain {LavaGirl}

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    Re: "Water damage" as catch-all?

    wow! i'm sorry. was it corporate or indirect?

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    Re: "Water damage" as catch-all?

    Sounds like indirect to me. "Most" of the Corps aren't that bad.

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    Re: "Water damage" as catch-all?

    OMG Brush it with a TOOTHBRUSH????!!!!!!!! If that happened to me at ANY T-Mo store, I would cancel my contract right then and there, not to mention getting that rep's info and reporting him/her.
    Last edited by EricaJ1073; 09-10-2007 at 04:12 PM.


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    Re: "Water damage" as catch-all?

    Quote Originally Posted by EricaJ1073
    OMG Brush it with a TOOTHBRUSH????!!!!!!!! If that happened to me at ANY T-Mo store, I would cancel my contract right then and there, not to mention getting that rep's info and reporting him/her.
    LOL
    I think that's a bit drastic. I wouldn't let some retard be the deciding factor as to whether or not I would continue service with a particular carrier. I definitely wouldn't pay an ETF over it. I would have done the same thing as the original poster. Point an accusing finger and make them feel like the dee dee dee they are.

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    Re: "Water damage" as catch-all?

    "--Go home and brush it with a toothbrush"
    With toothpaste?

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    Re: "Water damage" as catch-all?

    Quote Originally Posted by Dafodyll
    Oh this post epitomizes just about every experience I have with my visits to the ATT store. I love it and got a great laugh out of it. Thanks for posting.
    You are welcome, Dafodyll...thank you, too, it is some solace to know this sort of thing is not confined to T-Mo

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    Re: "Water damage" as catch-all?

    Quote Originally Posted by jonnyxedge
    wow! i'm sorry. was it corporate or indirect?
    I'm not sure -- it wasn't a hole in the wall, but it wasn't as big as the T-Mo place on Lake Ave in Pasadena, where I usually go. All Pasadena T-Mo's were out of chargers, though, so I had to trek over to a neighboring city

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    Re: "Water damage" as catch-all?

    Quote Originally Posted by EricaJ1073
    OMG Brush it with a TOOTHBRUSH????!!!!!!!! If that happened to me at ANY T-Mo store, I would cancel my contract right then and there, not to mention getting that rep's info and reporting him/her.
    Oh, Erica...have some compassion for the poor fellow ... At least he did warn me, "-- Don't scratch it with a fingernail"!


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    Re: "Water damage" as catch-all?

    Quote Originally Posted by Mark Stone
    With toothpaste?
    DEFINITELY not a fluorinated one!

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    Re: "Water damage" as catch-all?

    That is unbelievable. What happened to knowlegable employees who give good customer service. That would be like buying a boat and you find out it has a hole in it. You take it back and they say put some duct tape on it.

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    Re: "Water damage" as catch-all?

    Quote Originally Posted by cubfan1247
    That is unbelievable. What happened to knowlegable employees who give good customer service. That would be like buying a boat and you find out it has a hole in it. You take it back and they say put some duct tape on it.
    Waitaminute...are you perchance badmouthing duct tape??

    It seems to be the trend, hand-in-hand with outsourcing... Not to single out T-Mobile, all companies more or less do it: front-line employees have minimal training. Dissatisfied, you might want to go somewhere else -- but where, if all companies more or less do it

    I saw a Toshiba Satellite at Circuit City, $350 -- that's half price or so. All they could tell me was "It runs Vista, it's so SLOW!" No wonder -- 512MB of RAM. I snapped it up, inserted a second 512MB chip, removed Google Desktop, disabled some unnecessary Windows services, and now it runs just fine. Had they known, they probably wouldn't offer the fire-sale price. Silver linings dept

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    Re: "Water damage" as catch-all?

    UPDATE: As chance would have it I dropped by that store again... They were eager to help and VERY attentive ! It is nice to see improvement...and, may I add, I never named them here explicitly; wheels turn in mysterious ways

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