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When ever I try to send an email I get this error message. Transaction error ... General Blackberry forum

  1. #1
    JudyH's Avatar
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    Transaction error - decryption error

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    When ever I try to send an email I get this error message.
    Transaction error - decryption error

    I've only had my BB for about two months and was able to send emails in the beginning. My husband and I have a small business - there is no IT person to go to. Can anyone tell me what we have done....I'm sure I've got a setting wrong somewhere!!

    Thanks for your help.
    Judy

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    Re: Transaction error - decryption error

    Oops - to clarify some things. I can receive emails. I'm not on a BES, I use my desktop redirector. I have a 7250 through Sprint.

    Thanks
    Judy

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    Re: Transaction error - decryption error

    Your device is unable to send messages. Failed messages produce the following error 'Transaction Error - Decryption Error'

    Summary of Causes

    Cause 1


    The encryption key on the device is corrupted or out of date.

    Resolution

    Delete the Desktop (CMIME) service book and generate three new encryption keys by completing the following steps:

    1. On the Home screen, click Options > Service Book.
    2. Highlight the Desktop (CMIME) Service Book, click the trackwheel and select Delete.
    3. Connect the device to Desktop Manager and generate three new encryption keys consecutively.

    Cause 2

    You are experiencing problems with desktop software.

    Resolution

    Upgrade to the latest version of Desktop Manager.

    Cause 3

    An X appears next to the sent message.

    Resolution

    Download and install BlackBerry Desktop Software 4.0 Service Pack 1 or later and generate encryption keys manually three times.
    Last edited by hayden; 12-20-2005 at 10:42 PM.

  4. #4
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    Re: Transaction error - decryption error

    let us know
    Last edited by hayden; 12-20-2005 at 10:43 PM.

  5. #5
    JudyH's Avatar
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    Re: Transaction error - decryption error

    Quote Originally Posted by hydn
    Your device is unable to send messages. Failed messages produce the following error 'Transaction Error - Decryption Error'

    Cause 3

    An X appears next to the sent message.

    Resolution

    Download and install BlackBerry Desktop Software 4.0 Service Pack 1 or later and generate encryption keys manually three times.
    This did the job! Thank you!

    Judy

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