BlackBerry Enterprise Solution Security Set a Password and Lock Handheld
Use this command to create a new password and lock a lost BlackBerry device remotely. You can then verbally communicate the new password to the user when they locate their BlackBerry device. When the user unlocks the BlackBerry device, the BlackBerry device prompts the user to accept or reject the new password change. Note:
If a user forgets the password for a BlackBerry device on which content protection is turned on, do not use the Set a Password and Lock Handheld command to reset the password remotely. If you reset the user’s password remotely, the content-protected BlackBerry device prompts the user to type the BlackBerry device password, which they have forgotten, before they type a new password because content protection uses the password to encrypt the content protection key.
well people create their own passwords with #'s and uppercase letters, all kinds of things go awry. Alot of end users think the password they create needs to be the same as a windows login. I see alot of silly things. My favorite was someone who used a 12 character password to lock the device and couldn't get back in...
Originally Posted by TorturedNacho