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Has anyone run across the problem of the red pearl not giving you the menu ... General Blackberry forum

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    dc2193's Avatar
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    Red pearl - no option for send as mms

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    Has anyone run across the problem of the red pearl not giving you the menu option of send as mms, in any circumstance in any menu area. For instance, in media when you select the pic you want to send and hit the options button for the pop up menue there is no menu option : send as mms. Usually there is send as : mms, sms and or email ... Cingular and it is on BES and active. We have even tried another handset, starting fresh with no themes or anything extra installed. send as mms is on there with no sim, but when sim is in phone no option... weve tried with memory card and without, pictures from phones memory and cards memory. Also the sim in another pearl happened to be a black one. it does not recieve mms either... software problem??
    *[s][h][a][e]*
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    it's builders labor in vain~

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    Re: Red pearl - no option for send as mms

    do you have the mms service books?

    options/advanced options/service books

    should have two
    MMS Transport [WPTCP]
    MMS Client [MMS]

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    dc2193's Avatar
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    Re: Red pearl - no option for send as mms

    they are both there, and I've sent the registration again under Host Routing table, a rep from another local store said it is a known issue w/ the red pearls but had no other information or interest in the matter. It doenst make sense to me...
    *[s][h][a][e]*
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    it's builders labor in vain~

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    Re: Red pearl - no option for send as mms

    what about in messages? when you are in the message app, do you get the choice to compose new mms? or is it just within the media app when trying to send pics that way?

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    Re: Red pearl - no option for send as mms

    not there either. its not an option ever...
    *[s][h][a][e]*
    ~be the change you want to see~
    Ps. 127:1
    ~Unless the Lord builds the house,
    it's builders labor in vain~

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    Re: Red pearl - no option for send as mms

    did you call cingular to make sure the provisioning to send mms (pay per use) has been added? or even a txt package? mine was turned off at one point

    the only other thing i can think of is to delete those MMS service books, resend and see if works.

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    dc2193's Avatar
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    Re: Red pearl - no option for send as mms

    we both work for Cingular so our accounts are set up through the cou program ironically hard to get someone to trouble shoot it. I will try deleting the service books and resending them. I know it is provisioned only because her sim works fine in her phones and in my pearl. thanks for the help!
    *[s][h][a][e]*
    ~be the change you want to see~
    Ps. 127:1
    ~Unless the Lord builds the house,
    it's builders labor in vain~

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    Re: Red pearl - no option for send as mms

    How did everything go dc?

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    Re: Red pearl - no option for send as mms

    Didn't help! My co worker says she found a solution on the Cingular forum. So here is the link for the software update. Glad I proved not crazy!
    https://www.blackberry.com/Downloads...E4F82F9F00E7D4

    Try that. We haven't tried it yet... She doesn't have a way to download it yet. I will post my results when she gets a chance to do it, otherwise whoever does it first please update on here!
    ~via BB (wap.pinstack.com)~

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    Re: Red pearl - no option for send as mms

    And don't use that link its too vague. Ill post the fix as soon as I find it. ~via BB (wap.pinstack.com)~

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    Re: Red pearl - no option for send as mms

    www.cingular.com/bbdownloads this is the correct link. I've presently gotten the download from here. select the one for Red 8100. then install and it will wipe your handheld so back it up beforehand! anything on your media card is fine dont worry about it. these are the characteristics of the problem this is supposed to fix.... (it is copied from another persons post but it is what we are experiencing) you may still need to get in touch with Cingular's data support (call Tech & they will transfer you 1.888.811.9295 ) to make sure everything is provisioned correctly.


    ""error message
    "Uncaught exception Application Registry. Wait for (oxac3ae76427d17f19) timeout"

    [FONT=Verdana]And my media icon and browser icon are not there. Also, I cannot view my images that are on my media card. I get "unable to view file" when I try to pull them up. also i do not have the option anywhere in my menu for send as mms and it will not recieve mms.""[/FONT]
    *[s][h][a][e]*
    ~be the change you want to see~
    Ps. 127:1
    ~Unless the Lord builds the house,
    it's builders labor in vain~

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    Re: Red pearl - no option for send as mms

    Quote Originally Posted by dc2193
    We have even tried another handset, starting fresh with no themes or anything extra installed. send as mms is on there with no sim, but when sim is in phone no option... weve tried with memory card and without, pictures from phones memory and cards memory. Also the sim in another pearl happened to be a black one. it does not recieve mms either... software problem??
    That would seem to indicate a provisioning issue but I'm not really familiar with MMS on BB's.

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    Re: Red pearl - no option for send as mms

    Ladies and gentlemen we have a solution! The software update worked.
    ~via BB (wap.pinstack.com)~

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    Re: Red pearl - no option for send as mms

    SWEET! Glad it worked!

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    Re: Red pearl - no option for send as mms

    so all you needed was a firmware update? lol...

    glad you are up and running

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