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Hi all. I need urgent help! I was trying to update my curve's OS by ... General Blackberry forum

  1. #1
    asdf12321's Avatar
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    Thumbs down Oh my god! Please help me!

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    Hi all. I need urgent help!

    I was trying to update my curve's OS by carefully following instructions and I got an error message from the App Loader in mid process:

    Unable to reconnect to the device during a multi-stage load operation.
    Unspecified error encountered [J:0x00000005]
    Application data could not be restored to the device. The backup data file has been saved to "C:\Documents and Settings\Desktop\Desktop\LoaderBackup-(2007-10-09).ipd". You can use the Desktop Manager Backup/Restore tool to restore this information.

    Now my curve screen is blank with a little square, a circle and a triangle encased in a rectancle with the international "no" simbol and the number 507. If I remove and reinsert the battery I just get the same.

    My computer won't recognize it and I'm freaking out as my BB is very important for my work. I knew I shouldn't try to upgrade my OS.

    Please, please, someone help!

  2. #2
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    Re: Oh my god! Please help me!

    hey, You need to reinstall the os. There is a help guide on here on how to install os when computer will not recoginize it. Thou I can't find it, it is here somewhere.

    Try using the search. You might find what you are looking for. A complete reinstall should take care of it, but you will lose everything...and it could void your warranty.

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    Re: Oh my god! Please help me!

    Let us know if this works for you and if you need any further help
    See the Official Latest OS threads updated regularly for All Devices.
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  5. #5
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    Re: Oh my god! Please help me!

    OK, initial rush of panic subsiding.... *phew*

    I have done as per the instructions and apparently the process completed sucesfully. I am now getting a spinning hourglass, which I understand can be there for up to 10 minutes, right?
    I'll let you know whatever happens.

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    Re: Oh my god! Please help me!

    Yes, the spinning hourglass can take quite some time. Let us know how it goes.
    See the Official Latest OS threads updated regularly for All Devices.
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  7. #7
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    Re: Oh my god! Please help me!

    ~via BB (wap.pinstack.com)~
    My heart dropped for u when I read that! I hope everything is fine!

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    Re: Oh my god! Please help me!

    Remember it may take multiple times to get it done. Be patient and all should work out. Also again to reitterate make sure that if you get an option to erase all applications take it and do not select to auto back up and restore, it will more then likely cause the "multistage loading" blah blah blah error. Good luck.

  9. #9
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    Re: Oh my god! Please help me!

    Okaaay. First and foremost, my deepest thanks to all.
    After waiting quite a while (which I'm sure was not as much as I think it was) I finally got the at&t logo and the homescreen full of icons.
    That should teach me to mess with stuff that's beyond me.

    You have each earned a few gold stars in my book. Thanks again and I promise not to freak out like that again

  10. #10
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    Re: Oh my god! Please help me!

    Quote Originally Posted by asdf12321
    Okaaay. First and foremost, my deepest thanks to all.
    After waiting quite a while (which I'm sure was not as much as I think it was) I finally got the at&t logo and the homescreen full of icons.
    That should teach me to mess with stuff that's beyond me.

    You have each earned a few gold stars in my book. Thanks again and I promise not to freak out like that again
    No worries. Glad you got it running. Remember, your BB is like a toddler. sometimes you need to give it a timeout in the corner.

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    Re: Oh my god! Please help me!

    I'm so glad you got it working, you have earned a star yourself! congrats!
    Don't worry, that kind of thing freaks anybody out a little the first time. Totally normal for
    a new crackberry. Once you have done it once, you'll find it easier each time
    See the Official Latest OS threads updated regularly for All Devices.
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  12. #12
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    Re: Oh my god! Please help me!

    ~via BB (wap.pinstack.com)~
    Oohh, blaackberries, just like crack, only better

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    Re: Oh my god! Please help me!

    ~via BB (wap.pinstack.com)~

    Yep its crack that comes in berry flavor lol

  14. #14
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    Quote Originally Posted by kelhosseiny
    ~via BB (wap.pinstack.com)~
    Oohh, blaackberries, just like crack, only better
    Not to mention legal lol

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