I am new in supporting BB's. I have a remote user who reports his BB ... General Blackberry forum
New supporting BB's
I am new in supporting BB's. I have a remote user who reports his BB only shows and small window with a circle, a square and a triangle all crossed out with a circle and a line accross. The numbers 507 show at the bottom. Does anybody seen this and know what it means? Your help is greatly appreciated.
Re: New supporting BB's
believe is an OS error, you mentioned on another thread that is was one of the old ones (blue with cingular) so I'm guessing a 7280.
He or you must go here: https://www.blackberry.com/Downloads...E4F82F9F00E7D4
and download the desktop software and BlackBerry 7280 Wireless Handheld(TM).
Install both programs/software, after doing so, connect your blackberry and open blackberry desktop manager. It should ask you to upgrade your software, choose options and let it finish.Note: It will take quite a while to finish installing, the blackberry goes into a kind of a "loop" while resseting but be patient, it will boot.
After that you must register it on the network.
Let us know how it goes, I dont have a 7280 with me anymore but I can try to help!
Last edited by likefre; 02-26-2007 at 08:23 PM.
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