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I am new in supporting BB's. I have a remote user who reports his BB ... General Blackberry forum

  1. #1
    mcamach's Avatar
    mcamach no está en línea Stack level 1
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    Question New supporting BB's

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    I am new in supporting BB's. I have a remote user who reports his BB only shows and small window with a circle, a square and a triangle all crossed out with a circle and a line accross. The numbers 507 show at the bottom. Does anybody seen this and know what it means? Your help is greatly appreciated.



    MC


  2. #2
    likefre's Avatar
    likefre no está en línea Stack level 4
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    Re: New supporting BB's

    believe is an OS error, you mentioned on another thread that is was one of the old ones (blue with cingular) so I'm guessing a 7280.
    He or you must go here: https://www.blackberry.com/Downloads...E4F82F9F00E7D4
    and download the desktop software and BlackBerry 7280 Wireless Handheld(TM).
    Install both programs/software, after doing so, connect your blackberry and open blackberry desktop manager. It should ask you to upgrade your software, choose options and let it finish.Note: It will take quite a while to finish installing, the blackberry goes into a kind of a "loop" while resseting but be patient, it will boot.
    After that you must register it on the network.
    Let us know how it goes, I dont have a 7280 with me anymore but I can try to help!
    Last edited by likefre; 02-26-2007 at 09:23 PM.

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