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Ok my blackberry has been jaming up alot.. i was wondering how safe it was ... General Blackberry forum

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    justplainme0485's Avatar
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    need help

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    Ok my blackberry has been jaming up alot.. i was wondering how safe it was to wipe it and re-install the software.. If so what are the steps?

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    ocean_view07's Avatar
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    Have you taken out the battery at all? It's a good way to give the phone a fresh start. Also, I know that when my phone's memory gets low, it jams up/works a lot more slowly. So it's always good to go to Options->Status and check to see how much free memory you have. Every once in a while, you can also go to Options->Security Options->Memory Cleaning and hit the menu button and select Clean Now.

    As for wiping the handheld, just make sure you back it up using Desktop Manager, and there should be no problem. To wipe, go to Options->Security Options->General Options-> and hit the menu button and select Wipe Handheld.

    Hope that helps!

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    Lavagirl's Avatar
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    Try a battery pull like ocean view suggested, but if you do want to try an
    OS upgrade you can do that with the latest OS
    Here
    and How to Here.

  4. #4
    justplainme0485's Avatar
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    ok thanks for the info.. now how do i put back the software on there? just upload it?

  5. #5
    Lavagirl's Avatar
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    Make sure you do a backup of your device using DM first.
    Your OS upgrade will prompt you to do an automatic backup, but always
    do a backup prior to any upgrade.
    Upgrading is good practice anyway at least once a week or more if you can.

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