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Every day my BB 8320 erases my messages and call log. Why is it doing ... General Blackberry forum

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    gkatmar's Avatar
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    My 8320 Keeps erasing my messages and call log??

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    Every day my BB 8320 erases my messages and call log. Why is it doing this? Does anyone no of a setting that I need to turn off? Please help. Thanks

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    stnkyq2's Avatar
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    Re: My 8320 Keeps erasing my messages and call log??

    [FONT=Arial]How To: Stop Disappearing SMS/MMS/E-mail/Call Logs[/FONT]


    [FONT=Arial]UPDATE 10/29/007: Came across this great feed on Viigo that lead me to this page. Great in depth info
    http://www.blackberry.com/btsc/dynam...C&kcId=KB14320

    Ok I keep seeing this problem popping up, so here’s an all in one Guide to Fixing Disappearing SMS/MMS/E-mail/Call Log and all your other things that seem to disappear.

    Reason for it. You’re running out of Device Memory, therefore your pearl Dumps what it doesn’t reed. Your messages

    Try these steps. Not in any certain order.

    Closing Open Applications
    ALT+Escape/Back Key
    Make sure you haven't left applications open.
    There should be 5 applications that are always open.
    Default 5: Phone, BBmessanger, Browers, Homescreen, and Call Log
    You may have other 3rd party applications that may have to run in the background, but most can be closed.

    Auto Delete ON/OFF
    Under Messages:
    Select Menu/Blackberry Button
    Select Options
    Select General Options
    Keep Messages: (Shortest is 15 Days, Longest is Forever)

    Battery Pull
    Pull out battery and leave out for 30 Seconds.
    (I do this at least once a week) Just for safety and memory leaks.

    Check How much free memory you have
    Options -> Status -> File Free: XXXXXXXX Bytes
    Make sure it's not low.

    Clear Event Log
    Press ALT + LGLG
    Menu/Blackberry Button
    Select Clear Log

    Clear Browser Content Cache
    Open up your Browser
    Menu
    Options
    Cache Operations
    Clear Content Cache

    Delete unwanted Applications to free up Device Memory
    By using your Desktop Manager, and Application Loader
    uncheck unwanted Applications also unused Language Packs

    Update your OS
    http://blackberryforums.pinstack.com...rade_your.html
    This is a link to a list of Blackberry OS by carrier.
    http://blackberryforums.pinstack.com/3311-blackberry_os_software_links_carrier.html
    Remember that OS's are not carrier specific, and you can use any OS from any carrier as long as it's for your model of phone. Do this at your own risk. If you have to return it at anytime you may void your warranty. You can always reload your carriers version, but that's a whole other process. IF you do use another carriers OS remember to delete the vendor.xml file located at C:\Program Files\Common Files\Research In Motion\AppLoader\(your current OS) after installing the OS and before plugging in your BB.

    [/FONT]
    [FONT=Arial]*[/FONT][FONT=Arial]Most importantly if you have been storing Media on your phone without a Media Card. I would suggest getting one. Remember you only have 64mb of phone memory and the OS will take up about 20mb. So you're working with only 40mb of free space! That's nothing.
    BUY A MicroSD card!!! OS 1.103 supports 4GB now!! Hooray!!
    If you need help inserting it go here; http://blackberryforums.pinstack.com...rosd_chip.html

    I hope this helps everyone. If I'm missing any other tips let me know I'll edit it.

    [/FONT]
    [FONT=Arial]*[/FONT][FONT=Arial]another explaination

    RIM has identified a design problem with the way that controls within the media application have been implemented. In the media options ("Media Application" > Pick an application such as Pictures > [BlackBerry Menu Key] > "Options") there are two settings:

    “Reserved Pictures Memory” – Default Value = 10 MB – This setting reserves memory for Pictures that the customer may take. It blocks off the memory, reducing the “File Free” amount that displays in “Options” > “Status”. This guarantees that the customer will have memory available and will not overwrite email messages within the memory setting set.

    “Device Memory Limit” – Default Value = 20 MB – This setting is a safety water mark. It prevents the customer from placing more than the specified amount of memory in their content store (pictures, ringtones, music, etc.. in device memory)

    The implementation problem with these settings is that the “Reserved Pictures Memory” setting does not prevent the customer from going beyond the specified amount of memory. That is to say, if the customer has it set to the default value of 10MB, they are not prevented from taking 15MB of pictures for example. The only setting that will limit them is the “Device Memory Limit” setting.

    The 20MB default value for this setting is a bit high as typically after loading the handheld software, the memory available is about 20MB. If the customer has a number of contacts, calendar entries, tasks, memopad items, emails, etc… they could have less than 20MB available. This means, with the default settings, the customer could fill their content store to the point that Low Memory Manager activates in an attempt to free up new space by deleting emails and call logs. If approached by a customer in this situation, please recommend that they reduce the “Device Memory Limit” setting to it’s lowest value of 12MB. It is recognized that even this value is high, and the values (including the defaults) are being adjusted in future releases of handheld software.

    ================================================== ========

    Having a large amount of images, ringtones and or games stored in the device may reduce available free memory. If the BlackBerry Pearl's memory is at or near capacity the handheld will begin to delete the oldest Call Log and Text Message (SMS) entries in an effort to free up memory space. In order to prevent this, free memory must be increased.
    NOTE: Saved messages will not be deleted.[/FONT]

    [FONT=Arial][/FONT]
    Last edited by stnkyq2; 02-28-2008 at 11:13 AM.
    "A clear cut vision is the best path to success.. persistence is the vehicle you arrive in..." -Rev. Run

    Crackberry @ddict for LIFE..........

  3. #3
    pda.teck's Avatar
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    Re: My 8320 Keeps erasing my messages and call log??

    Sorry that is happening, A couple things, Do you have a memory card in the phone for storage? Do yourt restart the phone to clearup memory and allow programs to close. And lastly, pulling the battery every now and again clears up the most memory. If the phone thinks it is getting low it clears out what it considers expendable.. SMS, MMS and e-mail. If you do not have a memory card and are using the camera and putting music on the phone, this uses up important phone memory it needs to operate
    J. "Wyatt" Croom
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    gkatmar's Avatar
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    Re: My 8320 Keeps erasing my messages and call log??

    Thanks guys, ya I do have a 2gb memory card. I just looked at my free memory and it had "0", Dam, guess I need to delete some applications. Thanks

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    Re: My 8320 Keeps erasing my messages and call log??

    Quote Originally Posted by gkatmar View Post
    Thansk guys, ya I do have a 2gb memory card. I just looking at my free memory and it had "0". Dam, guess I need to delete some applications. Thanks

    Start with a Battery pull and see what that frees up.
    J. "Wyatt" Croom
    Blackberry 8520
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    GaryF's Avatar
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    Re: My 8320 Keeps erasing my messages and call log??

    Themes can be a big memory hog. Suggest you keep any unused custom themes on your desktop. And you post that you have a sd card, check to make sure that your music and photos are all saved there and not in device memory.
    BlackBerry® Certified Support Specialist
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